Job Description:
About the job
Enjoy a career, packaged with care, whilst helping protect food, people and the planet
We are a key global provider of sustainable packaging solutions. We're on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world.
You could be part of our vision. Because it's our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It's every one of us working together.
We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
Job Summary
We are seeking an experienced ERP Service Transition & Change Manager to direct and oversee the onboarding and transition of Fusion ERP Services into Application Management Support (AMS). This role plays a key part in stakeholder engagement, change management, process improvement, and ongoing ERP service excellence.
Essential Functions
Service Transition & Change Management
Direct and manage the successful transition of Fusion ERP Services into AMS Support, ensuring smooth onboarding and comprehensive stakeholder engagement.
Lead and own the ERP change management process, including planning, coordination, and communication of all system updates, patches, and enhancements, in alignment with governance policies and risk management standards.
Plan, coordinate, and oversee Oracle Fusion quarterly updates to ensure business continuity and compliance.
Act as a primary escalation and resolution point for complex operational issues, collaborating with both technology and business teams.
Process Standardization & Continuous Improvement
Standardize, document, and continually enhance operational processes to maximize efficiency and service quality.
Ensure and optimize the quality of service management processes following industry best practices.
Drive process optimization and implement ongoing quality improvement initiatives for ERP support and delivery.
Knowledge Sharing, Training & Stakeholder Collaboration
Train and mentor Program and Project Managers in standardized methodologies, cultivating best practices, consistency, and effective knowledge sharing across the team.
Work harmoniously within a large, cross-functional team-including Business Segment IT, global IT, and business stakeholders-to align on business requirements, context, and objectives.
Serve as a principal liaison to architecture governance forums, Project Steering Groups, and the Design Authority Board (DAB); facilitate Change Authority Board (CAB) meetings.
Reporting Lines & Stakeholder Engagement
Solid line report to Senior Solution Manager, Fusion ERP.
Dotted line reporting to [xx - to be specified].
Key points of contact: Business Segment IT, function management teams, project steering groups, architecture governance bodies (DAB, CAB), and global organizational stakeholders.
Decision Rights & Accountabilities
Accountable for ERP service transition and change management, service quality, and process improvement initiatives within scope.
Empowered to make operational and process decisions, working closely with senior leadership and governance bodies.
Required
Job Qualifications
Bachelor's or Master's degree in a relevant field.
At least 5 years of relevant experience, with a solid grasp of service management working practices and technical processes.
Significant experience leading ERP (preferably Oracle Fusion) service delivery and support in large, complex enterprise/shared services settings.
Preferred
Demonstrated success with service transitions, change management, process standardization, and quality improvement.
Proven collaborator and influencer, adept at working across large, cross-functional, and global teams without direct authority.
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