Cisco Network Voice Engineer LAN/WAN
The Woodlands, TX, US • Posted 3 days ago • Updated 3 days ago

K-Tek Resourcing LLC
Dice Job Match Score™
🎯 Assessing qualifications...
Job Details
Skills
- Cisco Unified Communications Manager
- Change Management
- Cisco
- Cisco Certifications
- Cisco UCCE
- Adaptability
- Budget
- Cisco Unity Connection
- Cloud Computing
- Collaboration
- Call-recording
- Capacity Management
- Change Control
- Documentation
- Dragon NaturallySpeaking
- Cisco UCCX
- Cisco Voice
- Communication
- HIPAA
- Hyper-V
- Conflict Resolution
- DHCP
- DNS
- Encryption
- Engineering Design
- H.323
- MPLS
- Management
- Mentorship
- Microsoft
- Migration
- Network
- Network Administration
- ISR
- IT Service Management
- ITIL
- Issue Resolution
- PSTN
- Performance Tuning
- Knowledge Transfer
- Professional Development
- Project Management
- Python
- MGCP
- Network Protocols
- Risk Assessment
- Root Cause Analysis
- Routing
- SIP
- Operational Excellence
- Orchestration
- TCP/IP
- TLS
- Teamwork
- Technical Writing
- Problem Solving
- Regulatory Compliance
- Unified Communications
- VMware
- SCCP
- Scalability
- Scripting
- TAC
- QoS
- Training
- UDP
- Unity
- VLAN
- Vendor Management
- Video
- Virtualization
- WebEx
- Windows PowerShell
- WAN
- XMPP
Summary
Job Title: Cisco Network Voice Engineer LAN/WAN
Location: Woodlands, TX
Primary Skill :
- Expert knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, IM & Presence, Expressway, UCCX/UCCE, and Jabber/Webex.
- Deep understanding of voice protocols (SIP, H.323, MGoogle Cloud Platform, SCCP), QoS, dial plans, call routing, and numbering plans.
- Strong experience with Cisco gateways (ISR, CUBE), voice gateways (VG2XX/3XX), and integration with PSTN and SIP providers.
- Proficiency with network protocols (TCP/IP, UDP, DNS, DHCP, VLANs, WAN, MPLS) as they pertain to voice networks.
Job Description:
Key Responsibilities
- Solution Design and Architecture: Architect and design end-to-end Cisco Unified Communications solutions, incorporating voice, video, and data; ensure scalability, security, and compliance with best practices and business requirements.
- Implementation and Deployment: Lead the roll-out of Cisco voice solutions, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco IM & Presence, Cisco Expressway, and Contact Center solutions.
- Advanced Troubleshooting: Serve as the top-tier (Level 3) escalation point for complex voice and UC issues; diagnose and resolve critical incidents, root cause analysis, and provide sustainable corrective actions.
- Integration: Oversee integration of Cisco voice solutions with third-party PBXs, SIP trunks, PSTN gateways, and cloud-based services such as Webex or Microsoft Teams.
- Performance Optimization: Continuously monitor, analyze, and improve the performance and reliability of voice and collaboration networks.
- Security and Compliance: Implement and maintain security standards for voice infrastructure, including encryption protocols, secure voice gateways, and compliance with organizational and regulatory requirements (e.g., GDPR, HIPAA).
- Documentation: Create and maintain comprehensive technical documentation, including network diagrams, configuration guides, and operational procedures.
- Project Management: Plan and execute voice network upgrades, migrations, and new feature deployments; coordinate with project stakeholders, vendors, and cross-functional teams.
- Mentoring and Training: Provide guidance and training for junior engineers, supporting professional development and knowledge transfer within the team.
- Vendor Management: Liaise with Cisco TAC (Technical Assistance Center) and other vendors for issue resolution, software updates, and best practices.
- Capacity Planning: Assess current and future voice network requirements, recommend capacity upgrades, and participate in budgeting processes.
- Change Management: Participate in and lead change control processes, ensuring risk assessment, documentation, and rollback planning are rigorously followed.
- Service Improvement: Drive continuous service improvement initiatives, identify automation opportunities, and contribute to operational excellence.
Required Skills and Experience
- Education: Bachelor s degree in Computer Science, Information Technology, Electronics or related field (or equivalent experience).
- Certifications: Cisco Certified Network Professional Collaboration (CCNP Collaboration) required; Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration) preferred.
- Experience: Minimum 5+ years of hands-on experience in Cisco voice and unified communications engineering, design, and support in large enterprise environments.
- Technical Proficiency:
- Expert knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, IM & Presence, Expressway, UCCX/UCCE, and Jabber/Webex.
- Deep understanding of voice protocols (SIP, H.323, MGoogle Cloud Platform, SCCP), QoS, dial plans, call routing, and numbering plans.
- Strong experience with Cisco gateways (ISR, CUBE), voice gateways (VG2XX/3XX), and integration with PSTN and SIP providers.
- Proficiency with network protocols (TCP/IP, UDP, DNS, DHCP, VLANs, WAN, MPLS) as they pertain to voice networks.
- Hands-on experience with network management and monitoring tools.
- Familiarity with virtualization platforms (VMware, Hyper-V) and deployment of virtualized UC applications.
- Understanding of security practices for voice and collaborative environments, including SRTP, TLS, and secure call recording.
- Experience in scripting or automation (Python, PowerShell, APIs) is a plus.
Problem Solving: Demonstrated ability to analyze, troubleshoot, and resolve complex voice and UC issues quickly and efficiently.
Communication: Excellent verbal and written communication skills; ability to interact with stakeholders at all organizational levels.
Project Management: Capable of managing multiple projects and priorities simultaneously under tight deadlines.
Teamwork: Collaborative mindset, with experience working in global or cross-functional teams.
Adaptability: Willingness to learn and adapt to evolving technologies and business requirements.
Preferred Qualifications
- CISCO Certified Network Associate (CCNA) Collaboration or Voice
- CISCO Certified Network Professional (CCNP) Collaboration or Voice
- Experience with cloud collaboration platforms (Webex Calling, Microsoft Teams Direct Routing).
- ITIL certification or experience in IT service management frameworks.
- Experience with multi-vendor voice environments.
- Knowledge of regulatory and compliance frameworks relevant to voice communications.
- Experience with network automation and orchestration tools Engineer (Onsite)
- Dice Id: 10411276
- Position Id: 8867905
- Posted 3 days ago
Company Info
Vision
To be a trusted partner and advisor to our customers
Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
Who We Are & What We Do
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".
Values
-Commitment to our customers success through Integrity
-Excellence through Quality
-Growth through customer value creation
Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs
