Business Analyst

Job Responsibilities
Monitor and analyze performance to continually improve products
Actively identify and resolve issues and risks, communicating impact and recommended resolutions to leadership
Troubleshoot and resolve issues associated with technology, application, or product features that impact customer experience, by coordinating with the digital and in-person teams
Monitor and analyze product performance and competitive environment
Measure OKRs
Execute the product roadmap to deliver solutions that are aligned with product strategy and organizational objectives
Participate in an agile team to develop features and user stories, determine downstream operational and technical impacts, as well as advocate for product needs
Responsible for scripting, data pulling and compiling, and executing the data workflows
Set and execute sprint goals and communicate with leadership to ensure prioritization aligns with business objectives
Support project management processes, including stakeholder training and communication, risk management, status updates, and project plans
Support the team in efficient product development
Collaborate with Product Manager to understand and support the development of the product vision, strategic product direction, and product roadmap
Build detailed workflows based on the product roadmap
Support the Product Manager to work with internal stakeholders (e.g., digital, operations, finance) to understand use cases, assess costs, and feasibility
Engage subject matter experts on the agile team to scope and define technical work to support the product roadmap and operational processes
Maintain a deep understanding of the problem space, competitors, and industry
Develop communications and materials to represent the product to stakeholders