Job Title: NICE Call Recording ArchitectExperience Level: Expert
OverviewWe are seeking an experienced
NICE Call Recording Architect to lead the design, architecture, and optimization of enterprise call recording solutions. This expert-level role will work closely with technical teams, business stakeholders, and operations partners to ensure high-quality voice recording, compliance readiness, and overall platform performance.
Key Responsibilities- Design and architect scalable NICE call recording solutions across enterprise environments.
- Lead end-to-end solution planning, including integrations, system upgrades, capacity planning, and performance tuning.
- Provide technical oversight for call recording workflows, data retention, and compliance requirements.
- Troubleshoot complex system issues related to architecture, voice capture, and platform stability.
- Collaborate with engineering, telecom, infrastructure, and compliance teams to ensure alignment with business needs.
- Deliver architectural documentation, diagrams, standards, and best practices.
- Mentor engineering and support teams on NICE system usage, architecture, and optimization.
Required Skills & Experience- Expert-level experience with NICE call recording platforms.
- Experience in systems architecture, with emphasis on voice recording, telephony, and compliance-driven environments.
- Demonstrated expertise with call recording integrations across enterprise telephony platforms (Cisco, Avaya, etc.).
- Proven ability to design, build, and optimize high-availability recording systems.
Additional Qualifications- Strong, consistent work history demonstrating reliability and long-term project ownership.
- Excellent communication skills and the ability to work across both technical and business teams.
Preferred Experience (Optional)- Experience in financial services, contact centers, or highly regulated industries.
- Familiarity with cloud-based call recording or hybrid architecture models.
Job Type & LocationThis is a Contract position based out of Charlotte, NC.
Pay and BenefitsThe pay range for this position is $64.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Charlotte,NC.
Application DeadlineThis position is anticipated to close on Feb 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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