help desk / call center

Hybrid in Camp Hill, PA, US • Posted 8 hours ago • Updated 8 hours ago
Contract Independent
Contract W2
12 Months
Occasional Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • help desk
  • Incident management
  • ServiceNow

Summary

Help Desk / Call Center

Introduction:

As a member of our help desk / call center team, you will be responsible for providing technical support to end users with varying IT skillsets. You will utilize incident management, call tracking, and ticketing software, preferably ServiceNow, to troubleshoot and resolve issues efficiently.

Responsibilities:

  • Provide support to end users with IT-related concerns and issues
  • Utilize incident management, call tracking, and ticketing software to log and track reported issues
  • Troubleshoot and resolve technical problems in a timely manner
  • Escalate complex issues to the appropriate team for quick resolution
  • Communicate effectively with end users to ensure a positive support experience
  • Maintain accurate records of all support activities and solutions provided
  • Collaborate with team members to share knowledge and improve overall support processes

Requirements:

Required Skills:

  • Experience in a help desk or call center environment
  • Proficiency in incident management processes
  • Familiarity with ServiceNow or similar ticketing software
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10236747b
  • Position Id: 9084058
  • Posted 8 hours ago
Contact the job poster
RN

Raju Nimoji

Recruiter @ HCL Global Systems
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