Role: Systems Engineer (C2H)
Location: Phoenix, AZ
Independent Candidates Only
Note: Candidates must be local at time of submission, and available for in person interviews within 1 week.
JOB DESCRIPTION:
Working closely with other IT teams, including Information Security, Service Desk, Quality Assurance, Production Support, and product vendors to plan, deploy, and sustain a stable, highly performing, and available infrastructure and application environment.
Ownership/oversight and hands-on planning, deployment, and operational upkeep of ASRS infrastructure and applications.
Proactive monitoring, identification, and resolution of the most complex infrastructure and application problems.
Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements.
Additionally and as needed:
Maintain timely, accurate, and complete documentation and desk procedures for systems and team functions.
Identify and remediate security vulnerabilities.
Administration and management of:
Multi-tiered COTS applications
Public-cloud services
Physical and virtual servers
Mid-tier storage arrays and SAN
Security appliances
Active Directory and group policy
Secure remote access, remote desktop/VDI
Adherence to Incident, Problem, Configuration and Change Management processes and controls.o Perform IT Service Management functions including creating tickets, communicating directly with
users/IT staff, fielding incident escalations, performing troubleshooting operations and thoroughly
documenting progress/status.
KNOWLEDGE, SKILLS & ABILITIES:
Thorough understanding of multi-tiered application architecture.
Technical knowledge of Microsoft Windows Server and client operating systems.
Technical knowledge of Linux Server operating systems.
Ability to automate operational tasks and routines using PowerShell and/or other automation platforms/methods.
Proven customer service skills and ability to work professionally and effectively with all levels of staff.
Proven organizational skills.
Demonstrated problem resolution skills and analytical/critical thinking abilities.
Ability to work within established operational policies and guidelines.
Ability to work independently with minimal supervision.
Ability to adapt to the changing needs of the agency.
Experience working in a 24/7, mission-critical enterprise public cloud and on-premises data center environment.
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:
One or more relevant industry-accepted certifications related to the following technologies: AWS, Cisco, Microsoft, VMWare, etc.
BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a medium-large enterprise.
Required Skills
Understanding of multi-tiered application architecture
Linux/Windows Server and client operating systems
Powershell
Preferred Skills
Active Directory
Jira
AWS
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