About You
Exceptional candidates can effectively speak to:
• Bachelor’s degree preferred, or equivalent experience, in software asset management, technology operations, internal customer support, procurement, licensing, vendor management, or related fields, along with 5-7+ years of experience supporting software asset management, software licensing, SaaS administration, renewal coordination, entitlement tracking, procurement coordination, vendor coordination, or internal technology support.
• Strong experience managing software records across the full asset lifecycle, including request, approval, procurement support, assignment, renewal, reclamation, retirement, and compliance review.
• Experience tracking and maintaining accurate records for software licenses, subscriptions, entitlements, renewals, service agreements, contracts, application owners, vendors, users, and compliance status.
• Ability to analyze software asset data, identify discrepancies, resolve entitlement gaps, document findings, recommend improvements, and follow through on corrective actions.
• Experience supporting software request, renewal, reclamation, and compliance processes, including usage review, license reassignment, inactive user cleanup, and escalation of renewal or compliance risks.
• Ability to work collaboratively and tactfully with vendors, suppliers, internal customers, managers, ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and other cross-functional partners.
• Strong customer service, written communication, and verbal communication skills, including the ability to update tickets, prepare software asset reports, document processes, and explain license or entitlement information clearly.
• Curiosity and enthusiasm for learning emerging software asset management practices, automation tools, AI-enabled solutions, CMDB practices, SaaS management platforms, software discovery tools, and industry best practices.
• Ability to manage competing priorities, work independently, follow established procedures, escalate risks or blockers appropriately, travel as needed, and contribute to continuous improvement across software asset management operations.
• Exposure to, or experience supporting, AI-enabled automation, workflow orchestration, or agentic tools within operational or software asset management processes — including understanding the importance of human oversight, data quality, security, privacy, governance, and measurable business outcomes when these solutions are applied.
• Ability to lift, carry, and move technology equipment weighing up to 50 lbs to support hardware shipping and receiving.
• Experience with hardware asset management activities, including inventory tracking, device assignment, deployment, refresh, return, recovery, reuse, and disposition, is a plus.
• Comfort working occasional off-hours or onsite at the Reston, VA office to support hardware moves, refreshes, audits, or device recovery escalations.
