SAP CS Service Management Lead Architect

We are looking for SAP CS Service Management Lead Architect for our client in Santa Clara, CA

Job Title: SAP CS Service Management Lead Architect

Job Location: Santa Clara, CA

Job Type: Contract

Job Overview:

Pay Range: $85hr - $90hr

Requirement/Must Have:

• Extensive SAP experience with specialization in SAP CS (Customer Service) / S/4HANA Service Management.
• Service order processing, contracts, and warranty management.
• Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs.
• Deep expertise in installed base and equipment lifecycle management.
• Service billing and integration with finance (R2R, RAR).
• Strong understanding of integration with SD, MM, and Finance processes.
• Experience in defining global templates and scalable service models.
• Ability to translate complex service business requirements into architecture designs.
• Strong stakeholder engagement and executive communication skills.
• Experience working in complex, multi-vendor program environments.

Responsibilities:

• Lead end-to-end SAP Service Management (CS/SM) architecture and solution design.
• Define and validate service processes, including service order management, installed base and equipment tracking, warranty and service contract management, and field service execution and resource planning.
• Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition).
• Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis).
• Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy.
• Lead fit-gap workshops, solution blueprinting, and design governance forums.
• Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs.
• Guide teams on master data design (business partner, equipment, functional locations).
• Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability.
• Support integration testing, UAT, and defect resolution across service and finance processes.
• Lead cutover planning, go-live readiness, and hypercare stabilization.

Nice to Have:

• Experience in manufacturing or semiconductor industry (capital equipment service models).
• Familiarity with advanced Field Service Management solutions (FSM).
• IoT-enabled service and predictive maintenance integration.
• Exposure to PLM (Teamcenter) and MES integration scenarios.
• Experience in subscription/service-based revenue models and warranty accounting.
• Prior experience in program stabilization or recovery initiatives.
• Knowledge of SAP Activate and Agile delivery framework.