Network Specialist (NE)

Job Description

JOB SUMMARY

Contributes advanced knowledge and skill in technology and applies sound business acumen to support property and technology (IT) objectives. The Network Specialist , in conjunction with the other property leadership, is responsible for assisting with technology planning, implementation, and maintenance. The Network Specialist, interfaces with vendors,and property staff. The Network Specialist is Brand standards and procedures for access and usage.

CANDIDATE PROFILE

Education and Experience

2 year degree from an accredited university in Computer Science or a related major; 5 years' experience in a related professional area.

OR

Bachelor's degree in Computer Science or a related major; 3 years' experience in a related professional area.

Preferred

Previous experience supporting highly complex units (e.g., resorts, enhanced GNS systems, high number of network devices, etc.).

Previous experience in IT Global Field Services or Marriott Systems Support desirable.

System or network related professional certifications desired.

CORE WORK ACTIVITIES

Meeting Client and Property Technology Needs

Manages technology/asset life-cycle. Verifies that necessary equipment (PCs, servers, telecom, etc.) is ordered and available.

Serves as technical analyst for the design and implementation of administrative and customer Local and Wide Area Network architecture.

Identifies and resolves network and system(s)' performance problems.

Assists the Director of iT for disaster recovery and business continuity as it relates to Local and Wide Area Networks.

Verifies technology assets are secure and well-maintained in accordance with Marriott International policies and standards.

Installs, monitors, and maintains telecommunications equipment including cabling and provides technical guidance as needed.

Performs or manages adds/moves/changes/deletions to network equipment.

Confirms that adequate bandwidth exists and that circuits are secured.

Verifies security procedures are implemented and enforced based on Marriott International Corporate Security guidelines.

Troubleshoots high-speed Internet access problems.

Escalates problems, as appropriate, through proper chain, including on property and above property staff.

Monitors Local and Wide Area Network performance and assures reliable network in terms of responsiveness to user demands.

Maintains physical Local and Wide Area Networks hardware infrastructure and software configuration.

Provides network design and consultation for exhibition clients.

Maintains all necessary network documentation and inventory databases.

Communicates /WAN issues to stakeholders as needed

Meets with clients for review of technical requirements as needed, including but not limited to conference calls, pre and post conference meetings and specifically scheduled appointments.

Assists Manager, with the development and improvement of support procedures and new services methodology.

Provides end-user support to property staff, business center.

Creates and maintains secure network and server environment.

Performs network equipment backups and routine/non-routine preventative maintenance

Supporting On-Property Projects and Global Initatives

Provides IT expertise and knowledge on projects impacting assigned property. May lead a project team.

May review solutions and processes developed by vendors engaged on the project.

Supports communications for all new applications/system installations and problem resolution.

Managing Work within Budget Targets

Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

Reviews operating statements; researches and resolves discrepancies in technology charges.

Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.

Conducts periodic inventories of applications and hardware; prepares reports for property management.

Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.

Verifies compliance to technology-related vendor contracts.

Building and Sustaining Relationships with Customers

Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner

Provides exceptional customer service.

Provides timely, accurate, and detailed status reports as requested.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About Us

We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

About the Team

Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.