BI/Analytics Support Engineer
Saim Technologies
Dice Job Match Score™
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Job Details
Skills
- Analytical Skill
- Analytics
- Business Intelligence
- Capacity Management
- Change Management
- Communication
- Dashboard
- Data Link Layer
- Identity Management
- Mentorship
- Optimization
- Performance Metrics
- Regulatory Compliance
- Reporting
- Root Cause Analysis
- SLA
- SQL
- Stakeholder Communications
- Technical Support
- Trend Analysis
Summary
Job Title: Support Engineer
Location: Secaucus, NJ (Remote)
Experience: 7-9 Years
Job Description:
Key Responsibilities:
Lead resolution of Major (P1/P2) incidents and coordinate stakeholder communications.
Perform advanced troubleshooting of complex Looker reporting, dashboard, model, and performance issues.
Own Root Cause Analysis (RCA) and drive corrective/preventive actions.
Ensure SLA compliance through service governance and operational oversight.
Conduct monthly service reviews and present service performance metrics.
Engage with business stakeholders to review priorities, issues, and enhancement opportunities.
Approve and validate releases, deployments, and production changes.
Perform capacity planning, usage trend analysis, and platform optimization.
Drive automation and continuous service improvement initiatives.
Mentor L2 support engineers and provide technical guidance.
Required skills:
3+ years of BI/Analytics support experience.
Hands-on experience with Looker dashboards and reporting.
Knowledge of SQL troubleshooting.
Understanding of Incident, Service Request, and Change Management processes.
Experience in access management and user support.
Strong troubleshooting and analytical skills.
Good verbal and written communication skills.
- Dice Id: 91131463
- Position Id: 9069066
- Posted 1 hour ago
Company Info
About Saim Technologies
Saim Technologies provides a variety of services related to Information Technology and out sourcing and has been recognized as a one of the emerging leader in software solutions. We provide custom software development, Staffing, Training and engineering services. We offer Enterprise level web based applications, web services, technical resources, Enterprise level database, software hosting, technical support services, routine programming, and more.
Our IT services focus on providing you with increased business performance by leveraging our technological expertise, business knowledge, process quality, and people. Our dedicated Centers of Excellence and practices around each of our service offerings enable us to continuously improve processes, retain project learning, and expand knowledge repositories to deliver consistent value.
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