IT Enterprise Services Architect

McCann Partners is hiring an IT Enterprise Services Architectto support a global manufacturing company. This is a full-time, direct-hire opportunity.

The position is remote with occasional travel to the office as needed. Candidates must be available to work onsite for the initial one to two weeks for onboarding.

Salary Range: $130K$150K annually.

• Provide operational oversight and hands-on support for enterprise solutions including ERP, demand planning, EDI, payroll, and related systems.
• Serve as the primary escalation point for complex, cross-functional application and integration issues.
• Lead advanced troubleshooting, root cause analysis, and resolution of high-impact enterprise system incidents.
• Partner with business stakeholders across Finance, Supply Chain, HR, Sales, Marketing and Operations to resolve system and process challenges.
• Translate business requirements into practical technology solutions and support strategies.
• Provide technology direction related to application architecture, integrations, and system design.
• Coordinate internal technical resources and external vendors for specialized or acute support needs.
• Manage vendor relationships, including support contracts, SLAs, and issue resolution.
• Support system upgrades, enhancements, and roadmap planning initiatives.
• Develop and maintain system documentation, support procedures, and operational standards.
• Promote continuous improvement in system reliability, support processes, and user experience.
• Ensure compliance with security, audit, and governance requirements related to enterprise systems.

• Bachelors degree in Information Technology, Computer Science, Business Systems, or a related field, or equivalent experience.
• Minimum of 7 years of experience supporting enterprise business applications.
• Hands-on experience supporting ERP platforms and integrated enterprise systems.
• Strong experience troubleshooting complex application and integration issues, whether that is through API or direct integrations.
• Working knowledge of enterprise integrations including EDI, APIs, middleware, and data flows.
• Experience partnering directly with business stakeholders to resolve system challenges.
• Experience coordinating with third-party vendors and managed service providers.
• Strong communication, planning, and organizational skills.
• Ability to work independently in a remote environment while managing multiple priorities.

• Experience with major ERP platforms such as Microsoft Dynamics, SAP or Infor.
• Experience supporting demand planning, supply chain, finance, or HR systems.
• .NET and/or X++ experience would be a plus.
• Experience reviewing and troubleshooting JSON and X12 files to support business transactions
• Familiarity with IT service management frameworks (ITIL or similar).
• Prior leadership experience within an enterprise applications or IT services function.