Business Analyst- Retail and E-Commerce

Key Responsibilities

- Partner with retail stakeholders (Merchandising, Supply Chain, Marketing, E-commerce, Stores, Finance) to capture business needs, pain points, and opportunities.

- Elicit, analyze, document, and prioritize requirements using workshops, user stories, process maps, and structured templates.

- Analyze current-state processes, identify gaps, and design optimized future-state solutions with clear KPIs and business rules.

- Translate requirements into specifications for retail systems (POS, ERP, WMS, OMS, CRM) and data/analytics/AI solutions (forecasting, personalization, dynamic pricing, inventory optimization).

- Collaborate with Data Engineers, Architects, and Developers to ensure solutions deliver business value and ROI.

- Support Agile delivery backlog grooming, user stories, acceptance criteria, UAT coordination, and change management.

- Create data-driven insights, validate requirements, and measure post-implementation impact.

Must-Have

- 5+ years BA experience with **minimum 3 years in Retail / CPG / E-commerce**.

- Proven delivery of transformation projects in retail operations, merchandising, supply chain, or customer experience.

- Strong stakeholder management, facilitation, and documentation skills.

- Experience in Agile/hybrid environments (Jira, Confluence, etc.).

- Bachelor s degree in Business, Information Systems, or related field.

Key Skills

Retail Domain: Omnichannel, merchandising & assortment, inventory & supply chain, pricing & promotions, customer analytics, loyalty/CRM.

Soft Skills: Excellent communication, analytical thinking, stakeholder influence, and ability to simplify complex requirements.

Preferred

- Exposure to AI/ML retail use cases (demand forecasting, personalization, dynamic pricing, fraud detection).

- Familiarity with retail systems (SAP Retail, Oracle Retail/Xstore, Manhattan Associates, or equivalent).

- Experience with data platforms, analytics projects, or consulting delivery.