Job Title: Senior User Experience Consultant / Senior Business Accountability Specialist

Client: Wells Fargo
Location: Iselin, NJ | Charlotte, NC | Chandler, AZ | Irving, TX
Work Model: Hybrid
Employment Type: 12+ Month Contract
Pay Rate: $45–$50/hour on W-2 | $60/hour on 1099
Visa Eligibility: U.S. Citizens, H-1B, H-4 EAD

Role Summary

We are seeking a highly skilled Senior User Experience Consultant to join a large-scale digital transformation initiative at Wells Fargo. This dual-focus role bridges user-centered design with business accountability and process engineering.

You will lead the end-to-end UX lifecycle while acting as a Senior Business Accountability Specialist—designing intuitive interfaces, engineering efficient business processes, and ensuring rigorous documentation and compliance. The ideal candidate thrives in a regulated financial services environment and can translate complex business requirements into seamless digital experiences and actionable operating procedures.

Key Responsibilities

1. UX Strategy & Research

• Lead qualitative and quantitative user research to uncover insights and inform product strategy.

• Develop personas, journey maps, and experience blueprints to visualize user pain points and opportunities.

• Define and track UX measurement KPIs to demonstrate ROI and business impact.

• Create low- and high-fidelity prototypes; conduct usability and accessibility testing (WCAG compliance) to ensure inclusive, compliant designs.

2. Interaction & Visual Design

• Execute hands-on UX/UI design—wireframes, mockups, and interactive prototypes using industry-standard tools.

• Build, maintain, and document scalable Design Systems for consistency across digital touchpoints.

• Drive user enablement through guides, toolkits, and training materials that accelerate adoption.

3. Business Accountability & Process Engineering

• Analyze and re-engineer business workflows to align with digital solutions, removing friction and improving operational efficiency.

• Develop, document, and maintain standard operating procedures (SOPs) and process maps.

• Establish and curate knowledge management repositories for UX assets, research findings, and process documentation.

• Ensure all outputs adhere to regulatory standards, internal governance, and business accountability frameworks—critical in a banking environment.

Required Qualifications

• Education: Bachelor’s or Master’s degree in UX Design, Human-Computer Interaction (HCI), Business Administration, or a related field.

• Experience: 5+ years in UX design/consulting with a portfolio demonstrating complex, enterprise-scale projects.

• Hybrid Skillset: Proven ability to deliver both creative design (prototyping, visual design) and analytical process engineering (documentation, operating procedures).

• Tools: Proficiency in design tools (Figma, Sketch, Adobe CC) and process mapping tools (Visio, Lucidchart).

• Technical Knowledge: Strong grasp of usability best practices, accessibility standards (WCAG), and responsive design principles.

• Business Acumen: Experience with business accountability frameworks and measuring UX impact on business outcomes.

Preferred Skills

• Experience in financial services or regulated industries (banking, insurance, healthcare).

• Background in user enablement strategies (training and onboarding).

• Familiarity with knowledge management systems.

• Certification in Process Engineering (e.g., Six Sigma) or UX (e.g., NN/g) is a plus.

Soft Skills

• Communication: Exceptional written and verbal skills; ability to articulate design decisions to stakeholders and write clear, unambiguous process documentation.

• Collaboration: Proven ability to work cross-functionally with engineering, product, compliance, and business operations teams.

• Problem Solving: Consultative mindset to identify root causes and design strategic, compliant solutions.

KPIs for Success

• UX Efficiency: Reduction in user error rates and time-on-task.

• Adoption: Increased adoption of design systems and documented processes.

• Business Impact: Measurable improvement in operational efficiency and compliance adherence within the first 12 months.