Junior Help Desk Support

Coraopolis, PA, US • Posted 5 hours ago • Updated 4 hours ago

Contract W2

On-site

Depends on Experience

Fitment

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Job Details

Skills

Windows OS

Summary

Job Title: Junior Help Desk Support Analyst

Location: Coraopolis, PA

Work Type: Hybrid or Remote (depending on shift (must be local to Coraopolis) & schedule of Sunday-Thursday or Tuesday-Saturday)

Duration: 6 month contract

Rate: 18.50/hr on W2

Responsibilities:

Provide desktop and client support for Windows desktops/laptops, MacBooks, servers, and imaging services
Support retail technology (registers, pin pads, handheld PDT devices)
Perform basic user and application support (password resets via Active Directory, MFA, VPN connectivity)
Document issues and resolutions using ticketing systems
Write clear technical support reports and documentation
Deliver excellent customer service through professional communication
De-escalate issues and remain calm under pressure

Qualifications:

Experience in desktop/client support (Windows, Mac, servers, imaging)
Retail technology support experience
Basic user/application support (Active Directory, MFA, VPN)
Familiarity with ticketing systems and technical documentation
Strong customer service and communication skills
Education: Associate degree strongly recommended or equivalent technical support experience

#INDGEN #ZR #INDCEI

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: ceiam
Position Id: 30864
Posted 5 hours ago

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