Technical Support Tech - Technical Support Tech I

Job#: 3022394

Job Description:

JOB TITLE:Technical Support Tech I

DURATION: 2 MONTHS

LOCATION: BOSTON, MA OR SEATTLE, WA

PAY RATE: $20 - $28 HOURLY

Job Description: This position provides technical and administrative support for critical enterprise resource management systems used across the organization. The role requires delivering exceptional customer service with rapid response times to users navigating system access, permissions, and organizational structure changes. The specialist will manage user permissions and access controls, maintain data integrity across multiple organizational hierarchies, and support planning cycles that affect thousands of users organization-wide. Key responsibilities include performing data variance analysis and corrections, synchronizing information between systems, executing permission group management and cleanup, and supporting users during organizational transitions. The role involves identifying system performance issues and collaborating with technical teams to develop solutions, providing business requirements for system enhancements, and recommending administrative process improvements. This position is essential for maintaining operational continuity during high-volume periods and organizational restructuring, ensuring managers can access their teams and that reporting remains accurate during critical planning periods.

The ideal candidate demonstrates exceptional customer service orientation with proven fast response times, strong organizational and administrative process management capabilities, and experience supporting enterprise planning or resource allocation processes. Technical qualifications include experience with enterprise management systems, user permission and access control administration, data analysis and variance reporting, and ability to identify and troubleshoot system performance issues. The candidate should excel at managing multiple concurrent requests during peak periods, possess excellent communication skills for cross-functional collaboration, and have the ability to translate business requirements for technical teams. This role directly impacts operational planning affecting the entire organization by maintaining system stability, ensuring data integrity during transitions, and enabling leadership insights through accurate reporting. The position requires managing administrative complexity during organizational changes while allowing technical teams to focus on system optimization rather than routine support tasks.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.