Eliassen Group
Eliassen Group

Helpdesk Specialist

Denver, CO, US • Posted 11 hours ago • Updated 11 hours ago
Contract W2
On-site
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Help Desk
  • Life Insurance
  • JavaScript
  • Internet
  • Intranet
  • Issue Resolution
  • Hardware Installation
  • Preventive Maintenance
  • UPS
  • Change Management
  • Auditing
  • Policies and Procedures
  • Service Desk
  • Printers
  • Training
  • Technical Support
  • Laptop
  • Smartphones
  • Network
  • Microsoft
  • Operating Systems
  • Microsoft Office
  • Computer Hardware
  • Customer Service
  • Documentation
  • Computer Networking
  • Conflict Resolution
  • Problem Solving
  • Research
  • Management
  • Attention To Detail
  • Reporting
  • Dependability
  • Screening
  • Artificial Intelligence
  • Recruiting
  • Taxes
  • Insurance
  • Law
  • Communication
  • Gmail
  • Routing
  • Management Consulting
  • Life Sciences
  • SAP BASIS
  • Military

Summary

Description:
Onsite in Denver, CO or Overland Park, KS

Our client seeks a Tier II Helpdesk Specialist to provide onsite technical support for desktops, laptops, printers, peripherals, and core applications. The role will record, triage, and resolve incidents through the service desk, perform troubleshooting and preventative maintenance, and support software releases and rollouts. The specialist will escalate issues as needed, document resolutions, and deliver customer-focused service while adhering to change and audit procedures.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $18.00 to $22.50/hr. w2

#LI-JS1

Responsibilities:
  • Escalate problems to higher tier groups or supervisor as required.
  • Record, track, and document incidents and resolutions in service desk software through final resolution.
  • Apply approved diagnostic utilities to aid in troubleshooting.
  • Use FAQ and knowledge resources on the Internet/Intranet to support issue resolution.
  • Perform remote or in-person fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Conduct preventative maintenance, including checking and cleaning end user devices and other IT equipment.
  • Test fixes to confirm adequate resolution.
  • Perform post-resolution follow-ups with end users and team members as required.
  • Alert management to emerging incident trends.
  • Assist in software releases and rollouts per change management practices.
  • Adhere to site audit responsibility policies and procedures.
  • Monitor service desk queue for incoming requests and resolve or escalate accordingly.
  • Provide technical assistance for issues related to computer systems, software, and hardware including desktops, laptops, printers, and peripherals.
  • Respond to requests in person, via email, or phone and guide users through problem-solving with follow-up to ensure resolution.
  • Handle confidential data responsibly.
  • Continuously improve technical skills in assigned areas.
  • Assist in training Tier I support staff and support their daily operations as needed.
  • Support various projects as assigned by management.
  • Participate in company and department training.
  • Perform other duties as assigned by the manager.

Experience Requirements:
  • 2 to 4 years of relevant onsite technical support experience.
  • Knowledge of advanced computer hardware including desktops, laptops, smartphones, and end user network configurations.
  • Experience with Microsoft client operating systems.
  • Extensive support experience with Microsoft Office and Office 365 applications.
  • Working knowledge of software and hardware diagnostic tools.
  • Strong written and oral communication with a customer service mindset.
  • Effective interpersonal skills with rapport-building, listening, and questioning abilities.
  • Strong documentation skills and willingness to contribute to documentation.
  • Proficiency in basic network fundamentals.
  • Self-starter able to work both independently and as part of a team.
  • Effective time management and prioritization skills.
  • Patient, thorough, and innovative approach to problem solving.
  • Flexibility to work nights, weekends, and overtime as needed.
  • Ability to research a wide range of computing issues.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly, business-friendly, and technical language.
  • Highly self-motivated and directed with keen attention to detail.
  • Ability to execute tasks in a high-pressure environment.
  • Ability to report to different local offices as required.
  • Ability to handle and set up technology equipment, including lifting up to 50 lbs.
  • Dependable with strong attendance, cooperative, respectful, and effective in a team environment.

Education Requirements:
  • High School Diploma or GED, or equivalent combination of education and experience.


Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxelisen
  • Position Id: a1WUQ000001WNAb2AO
  • Posted 11 hours ago

Company Info

About Eliassen Group

Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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