Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.
Job Description
Akima is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. Akima is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.
What You'll Get to Do:
We are looking for enthusiastic and driven individuals to fill the role of an Enterprise Service Desk Technician. In this position, you will be the first point of contact for users, providing exceptional technical assistance and ensuring a seamless experience Airmen and Guardians across the globe. If you thrive in a fast-paced environment and enjoy problem-solving while providing exceptional customer experience, this is the perfect opportunity for you! Join us in making a difference and be part of a dedicated team that supports and empowers our users every day. With our operations running 24/7, you'll have the chance to embrace a dynamic work schedule that includes day shifts, weekends, and swing shifts.
Responsibilities
Advanced Technical Support: Resolve complex technical issues for end-users, utilizing deep knowledge of systems and applications to deliver high-quality, timely support.
Incident Management: Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels.
Knowledge Base Enhancements: Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members.
ServiceNow Proficiency: Utilize ServiceNow to manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes.
Cross-Training: Participate in training and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support.
Additional Qualifications/Responsibilities
Qualifications
ship required.
Active DoD Secret Clearance.
High School diploma and 5+ years' technical experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience).
Excellent communication skills; both written and spoken.
Ability to work in a team environment.
Adapt and learn new technologies quickly (MS Operating Systems, Office Products, and DAF specified software).
Knowledgeable of customer service best practice and processes.
Desired Qualifications:
Security+ Certification.
Experience using Service Now service management software (or similar tool).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: RTX170b99
- Position Id: 592b98cecf21a2ef037f07e0348be151
- Posted 1 day ago
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