ServiceNow CSM Developer. ( REMOTE)

Remote • Posted 15 hours ago • Updated 7 hours ago

Contract W2

Contract Independent

Remote

Depends on Experience

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Customer Service Management
ServiceNow
Develop

Summary

Role: ServiceNow CSM Developer

6 months with possible extensions

EST / CST Zones

Role Overview: The ServiceNow CSM Developer will be responsible for designing, developing, and delivering scalable Customer Service Management (CSM) solutions on the ServiceNow platform. This role requires technical expertise along with the ability to understand business needs and translate them into effective ServiceNow solutions.

Key Responsibilities:

Design, develop, and implement scalable ServiceNow CSM solutions aligned with business and customer experience goals.
Manage end-to-end ServiceNow CSM implementations, enhancements, and support activities.
Provide overall architecture and design guidance for CSM implementations.
Lead one large-scale Customer Service Management project migration.
Establish governance, best practices, and standards for ServiceNow CSM configurations and data models.
Optimize platform performance and ensure proper configuration controls.
Integrate CSM with ITSM processes and ensure smooth cross-functional workflows.
Conduct process mapping, gap analysis, and drive continuous improvement initiatives.

Required Experience & Skills:

Hands-on experience with ServiceNow Portal, Catalog, Flow Designer, Workflow Editor.
Deep understanding of ServiceNow CSM and best practices.
Experience in large-scale CSM project migration.
Strong understanding of ITSM processes and integrations.
Experience in process mapping, gap analysis, and service improvement.Customer Service Managemen

Good to Have:

ServiceNow certifications (CSA, CIS-CSM, CAD, etc.).

Experience working in Agile environments.

Strong communication and stakeholder management skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: agsinc
Position Id: AGSCErCSM
Posted 15 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

ServiceNow Developer

Remote

•

2d ago

Skills desired: ServiceNow: ATF, Flow Designer, CMDB, CSM, FSM, UI Builder, MID Server, ITSM, ITBM, Mobile Designer, Workflows Clearance - Public Trust Key ResponsibilitiesPlatform Development: Design and implement robust solutions using Flow Designer, Workflows, and UI Builder to create seamless user experiences and automated business processes. Module Management: Lead the technical configuration and optimization of ITSM, ITBM (Strategic Portfolio Management), CSM (Customer Service Management),

Easy Apply

Contract

Depends on Experience

ServiceNow Developer

Remote or Canonsburg, Pennsylvania

•

Today

RESPONSIBILITIES: Kforce is working with a client that is seeking a senior-level ServiceNow Developer for a 6-12-month contract role. This position is fully remote and focused on developing, enhancing, and supporting the ServiceNow platform, including ITSM, ITAM, ITOM, Discovery, Service Catalog, Service Portal, Event Management, CMDB, Service Mapping, Asset Management, and Orchestration. Summary: The Developer will collaborate closely with the service desk and business stakeholders to implemen

Contract

$68 - $78 hourly

ServiceNow Developer

Remote

•

6d ago

ResponsibilitiesDevelop and customize ServiceNow applications and modules based on business requirements.Integrate ServiceNow with other enterprise systems and databases.Create and maintain workflows, UI policies, business rules, scripts, and access control rules.Collaborate with IT and business teams to gather and document requirements.Provide technical support and troubleshooting for ServiceNow-related issues.Perform regular system health checks and upgrades to ensure optimal performance.Devel

Easy Apply

Contract

Depends on Experience

ServiceNow Technical Architect -ITSM, ITOM- CMDB, Service Mapping, CSDM

Remote

•

Today

**All these roles are would need a limited travel if needed at the client Location. Can arrange interviews for FSM or GRC or ITSM, ITOM- CMDB, Service Mapping, CSDM consultants and preferred ServiceNow Certifications While applying you can mention the Modules you have expertise with and send resumes to with your Visa and current location. Position Titles ServiceNow Pc Platform Architect (CSM, FSM Modules) ServiceNow Pc Platform Architect (GRC, SecOps) ServiceNow ITSM, ITOM- CMDB, Service Mappin

Easy Apply

Contract, Third Party

Depends on Experience

Search all similar jobs