Customer Service IT Support Representative

Remote • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Remote
$20 - $21/hr
Fitment

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Job Details

Skills

  • Attention To Detail
  • Customer Service
  • Customer Support
  • LMS
  • Microsoft
  • Technical Support
  • Bilingual

Summary

Job Title: Customer Service IT Support Representative
Location: Boston, MA (Remote)
Duration: 3 Months Contract

Job Description:
We are seeking a Customer Service IT Support Representative to provide Tier 1 support for users and stakeholders. The role involves handling support requests through ServiceNow, assisting with account setup, troubleshooting basic system issues, and providing user assistance for LMS activities. The candidate will communicate with users via ticket updates and phone calls, gather information for issue resolution, and maintain accurate records. Strong customer service skills, attention to detail, and the ability to work with IT systems are essential. Proficiency in Microsoft Office and experience in IT customer support environments are highly preferred. Bilingual candidates and those comfortable using translation tools are a plus.

Required Skills:

  • Strong customer service skills (IT customer service preferred)

  • Ability to follow written and verbal instructions

  • Attention to detail and strong organizational skills

  • Ability to handle confidential information with discretion

  • Experience working with IT systems and support tools

  • Proficiency in Microsoft Office

Nice to Have:

  • Knowledge of state government organizations

  • Bilingual skills and experience using translation tools

Apply: Send your resume to .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80168598
  • Position Id: 8905288
  • Posted 3 hours ago
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