Senior SAP Analyst

Job Title: Senior SAP Analyst

Location: Carlisle, PA

Duration: 6 Months + Extension

Bill Rate: $93/hour

Job Type: C2C/1099 Contract

Client: To Be Discussed Later

Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD

Job Summary:

Key Responsibilities

• Support and administer CRM solutions across Sales and Service organizations.
• Manage and optimize lead management, opportunity and pipeline management, customer data, and case management processes.
• Partner with business stakeholders to gather requirements and translate them into functional solutions.
• Assist with CRM enhancements, configuration, testing, deployments, and post-go-live support.
• Support integrations between CRM platforms, ERP systems, and third-party applications.
• Develop process documentation, training materials, and user guides.
• Provide day-to-day functional support and drive continuous improvement initiatives.
• Collaborate with IT teams, business users, and external partners to ensure platform effectiveness and adoption.

Required Qualifications

• Experience as a CRM Administrator, Functional Analyst, or similar CRM-focused role.
• Strong understanding of CRM processes supporting Sales and Customer Service organizations.
• Experience with lead management, opportunity/pipeline management, and case management.
• Hands-on experience with a CRM platform such as Salesforce, SAP CX, Microsoft Dynamics, or similar.
• Some technical or development exposure within a CRM environment.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to work closely with both business and technical teams.

Preferred Qualifications

• SAP Sales Cloud or SAP Service Cloud experience.
• SAP C4C (Cloud for Customer) experience.
• SAP Customer Cloud V2 (Sales Cloud V2 / Service Cloud V2) experience.
• SAP CPQ experience.
• Experience with CRM integrations, APIs, middleware, or ERP systems.
• SAP CX certifications, SAP BTP, or related SAP technologies.
• Manufacturing industry experience.
• A Bachelor's Degree in a relevant field.

Location

• Strong preference for candidates located in or near Carlisle, PA
• Relocation assistance and hybrid flexibility may be considered for the right candidate.

Equal Opportunity Employer: We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.