Field Tech Associate – Tonawanda
Contract W2
On-site
$22 - $27/hr
NTT DATA Americas, Inc
Fitment
Dice Job Match Score™
📊 Calculating match score...
Job Details
Skills
- DESKTOP SUPPORT
- END USER SUPPORT
- DESK SIDE SUPPORT
- DESK TOP SUPPORT
- IT SUPPORT
- PC TECHNICIAN
- PC TECH
- DESKSIDE SUPPORT
Summary
Sr. Field Tech Associate
Tonawanda, Ny 14150
6-8 months
For consideration, please email an updated Word version of your resume to
The Field Tech Sr. Associate will serve as Deskside Support Specialist at a high-profile NTT DATA Services account. In addition, this highly-visible role may be involved in larger, nationwide projects that include infrastructure-wide improvements of significant impact.
Technical Responsibilities
Provide campus-wide support for 500+ end-user systems. This customer-facing role will interact directly with the employees of an NTT DATA customer to provide first class customer support and technical troubleshooting. Must have the ability to interface with C-level execs.
Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 7. Experience troubleshooting Windows in an Enterprise environment is a must.
Deep knowledge of COTS Software including Microsoft Office 2010 and 2016, Office 365, Adobe Acrobat. Customer uses Golden Image and tech will be expected to t-shoot the OS/App environment completely.
Deep knowledge of Dell Laptops and PC''s.
General understanding of infrastructure technologies such as: Windows server 2003 – 2012, SCCM, enterprise-level Anti-Virus and data encryptions, Active Directory.
Work with the Desktop Engineering team to proactively identify issues with Dell hardware and/or software.
Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs.
Work within the NTT DATA Ticket Management System (Service Now) accurately documenting all work performed.
Meet or exceed all prescribed SLA''s.
Some Asset Management/tracking.
Non-Technical Requirements
The ability to manage team tickets within a ticketing system and within SLA''s, perform triage and escalations
Prepare documentation to record and track issue resolutions
Proactive problem resolution
Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment
Some travel may be required (~10%)
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: CUEDATA
- Position Id: 26-00271
- Posted 2 days ago
Company Info
NTT DATA Services is a leading IT services provider and global innovation partner with 300,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $108 billion in annual revenues and partner to 80% of the Fortune 100.
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs