IA-DOM-DOIT-INTS3 Field Services Support

Engagement Type

Contract

Short Description

The
Department of Management is seeking a highly skilled Field Service Support Technician. This
role provides the daily, onsite technical support
necessary to sustain the business functions of the Department and ensure
continuity of operations.

Complete Description

The
Department of Management is seeking a highly skilled Information Technology
Specialist to join our Field Services team. This position serves as a critical
technical resource for regional State of Iowa sites, ensuring that IT systems,
local network infrastructure, and business-specific applications are maintained
at peak operational standards. The successful candidate will balance hands-on
technical troubleshooting with high-level coordination between local business
units and central IT service delivery teams. Submit local candidates - no relocation.

THIS OPPORTUNITY IS ONGOING - CONTRACT WILL RENEW YEARLY ON 7/1



Note: Travel Requirements - Clean driving record over the past 7 years required.
Mobility: Ability to travel to
various sites within the CRSA region of Iowa. ~100
mi at most/ 1.5 hr drive each way; Early orientation may require more travel,
should settle out at 25%-30%.
Contractor will need to complete DAS
application/Car Use Agreement and Fuel Pin - Contractor
will use state fleet vehicle for travel.
Essential Functions and Responsibilities
Regional Technical Support &
Coordination (35%)
o
Provide
timely, day-to-day technical support for site-specific IT systems and
processes.
o
Travel
within the CRSA region to deliver on-site assistance and meet local operational
requirements. No overnight travel required
o
Collaborate
with local and remote IT teams to align technological solutions with specific
business functions.
o
Act
as a primary liaison for business units to support local resources containing
IT components.

Endpoint Management & Automation (25%)
o
Manage
and maintain local computer hardware, including peripherals and specialized
site equipment.
o
Ensure
all systems remain secure and functional through routine firmware patching and
security software management.
o
Develop
or modify automation and scripting to improve site-specific efficiency.
o Maintain comprehensive inventory
documentation within the ITSM system. Service Desk
Plus, but other tool use is applicable. SCCM
and Zoho Endpoint Central. Powershell


Application & Productivity Support (20%)
o
Manage
desktop productivity suites, ensuring they are accessible and properly patched.
o
Maintain
a functional understanding of site-specific applications, including
installation and ongoing maintenance.
o
Document
site-specific configurations and share knowledge with the Service Management
team.
Network
Infrastructure & Connectivity (10%)
o
Install
and configure physical networking equipment and media following DOM-DoIT
standards. Cisco and Meraki
o
Monitor
site ICN circuits and external communication circuits to minimize downtime.
o
Communicate
planned maintenance and outage status to site executives and management.

Administration & Compliance (10%)
o
Track
all support activities and vendor-related issues via the DOM-DoIT ITSM system.
o
Produce
step-by-step technical documentation and weekly status reports for projects and
tasks.
o
Participate
in on-call rotations and team meetings as required. PRN
- infrequent

Requirements

Mobility: Ability
to travel to various sites within the CRSA region of Iowa. Contractor will need
to enter into a car use agreement with DAS.

Availability:
Participation in an on-call rotation as necessary to support critical business
functions.

Technical
Literacy: Proficiency in ITSM systems, scripting for automation, and network
hardware configuration.

Endpoint
Management: Ability to manage, patch, and maintain computer hardware, firmware,
and peripherals (printers, scanners, etc.).
Network Admin: Proficiency in installing & config
physical networking equipment and monitoring Wide Area Network or external
communication circuits. Hands on installation;
providing troubleshooting information to networking and server administrators;
MS Teams phone experience may be of value

Systems
Diagnostics: Expertise in troubleshooting day-to-day technical issues for
IT-specific systems and integrated components

ITSM Proficiency:
Experience using IT Service Management (ITSM) systems for inventory tracking,
ticket management, and knowledge base documentation.

Required/Desired Skills

Skill	Required/Desired	Amount	of Experience
Mobility: Ability to travel to various sites within the CRSA region of Iowa	Required	2.0	Years
Availability: Participation in an on-call rotation as necessary to support critical business functions.	Required	2.0	Years
Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.	Required	5.0	Years
Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).	Required	2.0	Years
Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits	Required	2.0	Years
Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components	Required	2.0	Years
ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.	Required	2.0	Years