Help Desk Analyst

Description

We are looking for a dedicated Help Desk Analyst to join our team in Mt. Pleasant, South Carolina. This is a long-term contract position offering an excellent opportunity to provide technical support and assistance in a dynamic environment. The role requires a proactive individual who is comfortable working both independently and collaboratively to address a variety of IT challenges.

Responsibilities:

Provide on-site and remote technical support for desktop systems, printers, Active Directory, and networking issues.

Troubleshoot and resolve hardware, software, and printer-related problems effectively.

Manage and prioritize service desk tickets, ensuring timely resolution of technical issues.

Perform regular field visits to remote terminals, supporting equipment and systems on-site.

Collaborate with team members to address IT concerns and improve operational efficiency.

Handle basic networking troubleshooting tasks, ensuring system connectivity and performance.

Maintain and update documentation related to IT processes and solutions.

Support end-users by delivering clear instructions and guidance on technical matters.

Conduct equipment inspections that may require climbing stairs or working at heights.

Requirements

Previous experience in help desk or desktop support roles.

Strong knowledge of Active Directory and its functionalities.

Proficiency in troubleshooting Microsoft Windows operating systems.

Minimum of 3 years of IT experience hands-on, with a preference for Microsoft/CompTIA certifications

Ability to manage service desk tickets efficiently and with attention to detail.

Basic understanding of networking concepts and troubleshooting techniques.

Excellent communication skills with a team-oriented mindset.

Self-motivated and eager to learn new technologies and processes.

Comfortable working in field environments, including climbing stairs and handling machinery.

Be capable to climb heights on a ladder to reach high-up machinery (100+ feet)

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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