Laiba Technologies LLC
Laiba Technologies LLC

ServiceNow Architect

Remote • Posted 5 hours ago • Updated 5 hours ago
Contract Independent
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
Company Branding Image
Fitment

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Job Details

Skills

  • ServiceNow Architect
  • ITSM
  • ITOM
  • HRSD

Summary

Title: ServiceNow Architect – ITSM, ITOM & HRSD
Location: Melbourne FL (Remote)
 
ServiceNow Architect to lead the design, architecture, implementation, and optimization of enterprise ServiceNow solutions across IT Service Management (ITSM), IT Operations Management (ITOM), and Human Resources Service Delivery (HRSD). The ideal candidate will possess deep platform expertise, strong business process transformation experience, and the ability to define scalable architectures supporting complex enterprise and government-regulated environments.
 
The architect will work closely with business stakeholders, enterprise architects, program managers, and development teams to deliver secure, scalable, and compliant ServiceNow solutions.
 
Key Responsibilities
 
Architecture & Strategy
Define end-to-end ServiceNow platform architecture and roadmap.
Lead solution design workshops and translate business requirements into technical solutions.
Establish platform governance, architecture standards, and best practices.
Design scalable, secure, and maintainable ServiceNow solutions aligned with enterprise architecture standards.
Provide technical leadership for multiple concurrent ServiceNow initiatives.
 
ITSM Responsibilities
Architect and implement:
Incident Management
Problem Management
Change Management
Request Management
Service Catalog
Knowledge Management
CMDB
Service Level Management
Drive ITIL-aligned process transformation and automation.
 
ITOM Responsibilities
Architect and implement:
Discovery
Service Mapping
Event Management
Operational Intelligence
AIOps
Cloud Discovery
Health Log Analytics
Design enterprise CMDB governance and data management strategies.
Integrate monitoring tools and observability platforms with ServiceNow.
 
HRSD Responsibilities
Architect and implement:
Employee Center
HR Case Management
Lifecycle Events
Knowledge Management
Document Management
Employee Journeys
Guided Self-Service
Design AI-enabled employee service experiences leveraging ServiceNow capabilities.
 
Integration & Automation
Design integrations using:
REST APIs
SOAP APIs
Integration Hub
MID Servers
Event-driven architecture
Architect integrations with:
Active Directory
Azure AD
Workday
Monitoring Tools
Identity and Access Management platforms
 
Governance & Compliance
Ensure ITAR, security, privacy, and regulatory compliance requirements are incorporated into solution designs.
Establish platform security controls, role-based access models, and audit mechanisms.
Participate in architecture review boards and technical governance processes.
 
 
Required Qualifications
 
Experience
  • 12+ years of overall IT experience.
  • 7+ years of ServiceNow implementation experience.
  • 3+ years serving as ServiceNow Architect or Lead Architect.
  • Experience leading large-scale enterprise ServiceNow implementations.
  • Technical Expertise
 
Strong expertise in:
  • ServiceNow ITSM
  • ServiceNow ITOM
  • ServiceNow HRSD
  • CMDB Architecture
  • Discovery & Service Mapping
  • Event Management
  • Integration Hub
  • Flow Designer
  • Service Portal / Employee Center
  • Platform Security
  • Performance Analytics
  • Development Knowledge
 
Hands-on understanding of:
  • JavaScript
  • Glide APIs
  • Business Rules
  • Script Includes
  • Flow Designer
  • UI Policies
  • Client Scripts
  • ACLs
  • Integration Frameworks
 
 
Preferred Qualifications
  • ServiceNow Certified Technical Architect (CTA) – Preferred
  • ServiceNow Certified Master Architect (CMA) – Preferred
  • Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) – ITSM
  • CIS – ITOM
  • CIS – HRSD
  • ITIL Foundation or ITIL Managing Professional
  • Experience in Aerospace, Defense, Federal, Manufacturing, or ITAR-regulated environments
 
 
Preferred Skills
  • Enterprise Architecture
  • AI and Automation Strategy
  • AIOps
  • GenAI / ServiceNow Now Assist
  • Program Leadership
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91078931
  • Position Id: 9004507
  • Posted 5 hours ago

Company Info

About Laiba Technologies LLC

Laiba Technology is one of the premier US based IT company. Our corporate office is in USA ,Dubai ,India. We serve government and commercial clients . We provide Software Development,Revenue Cycle Management, Staff Augmentation ,Software Support ,Corporate training etc. We have staffed thousands of contract and full time positions across multiple industries and skill sets. We have steadily grown through word of mouth referrals.

Laiba Technology is one of the reliable and fastest growing Software company serving client globally across the world. The demand for SEO/SMO/PPC, website design and development services and Software solutions worldwide has helped fuel the rapid expansion of We are in international market, where there is great requirement for businesses to increase their online publicity to spur financial growth.

We offer several innovative learning methods and delivery models to cater the unique requirements of a global customer base.
We also provide corporate training's on various cutting edge technologies. We have a team of Certified Trainers with minimum 10+ years of Industry background. Our Training courses are for individuals as well as for corporate. We also undertake customization of the courses as per client requirement.

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