Business Systems Analyst (ITSM)
Noblesoft Technologies Inc.
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- Business Analyst
- User Story
- Test Cases
Summary
Business Systems Analyst (ITSM)
Primary Location: Westlake, TX
Secondary location: Merrimack, NH
Skills:
- TSM Product Platform Fundamentals
- Requirements Analysis
- User Story Development
- Test Case Development & Execution
- Stakeholder Collaboration
- Process Documentation
Team
The team supports the ITSM Product solutions within Fidelity. Supports the design, delivery, and continuous improvement of ITSM Product platform capabilities.
The Role
The ITSM Product Analyst supports the design, delivery, and continuous improvement of ITSM Product platform capabilities. This role works closely with product owners, platform engineers, and business partners to translate business needs into well-defined requirements, user stories, and acceptance criteria. The analyst also develops and performs test cases to ensure delivered capabilities meet functional requirements and platform quality standards.
This position plays a critical role in ensuring internally developed ITSM Product solutions deliver business value through clear requirements, structured testing, and collaboration across technical and business teams.
Key Responsibilities
Requirements & Analysis
- Partner with business team members to capture, analyze, and document functional requirements.
- Translate business needs into clear, actionable user stories with defined acceptance criteria.
- Facilitate requirement refinement sessions with product owners, developers, and architects.
- Identify process improvements and opportunities to simplify workflows within the ITSM Product platforms.
User Story Development & Backlog Support
- Develop and maintain high-quality user stories aligned to product roadmaps and sprint objectives.
- Support backlog grooming and prioritization with the product owner.
- Ensure stories are well-defined, testable, and ready for development.
- Maintain documentation of requirements, process flows, and solution designs.
Testing & Quality Assurance
- Develop detailed test plans and test cases based on functional requirements and user stories.
- Implement functional, integration, and user acceptance testing (UAT) activities.
- Document defects and coordinate resolution with developers.
- Validate that delivered capabilities meet acceptance criteria and business expectations.
Delivery & Collaboration
- Work closely with ITSM Product developers and platform teams throughout the development lifecycle.
- Participate in sprint ceremonies including planning, demos, and retrospectives.
- Support release readiness activities and post-release validation.
- Assist with documentation and knowledge transfer to operations or support teams.
Required Qualifications
- 3+ years of experience working with ITSM Products or similar enterprise platforms
- Experience capturing business requirements and translating them into user stories and acceptance criteria
- Experience writing and performing test cases and test plans
- Familiarity with Agile delivery frameworks
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Proven experience collaborating with both technical and non-technical collaborators
Preferred Qualifications
- ITSM Product platform experience in ITSM, ITOM, ITAM,
- Experience building monitoring event management – observability platforms
- Experience with AI software development tools like GitHub Co-pilot
- Experience supporting UAT coordination and defect management
- Certified ITIL v4
- Dice Id: 91112163
- Position Id: 8089-32090-
- Posted 1 day ago
Company Info
About Noblesoft Technologies Inc.
Noblesoft's Executive Leadership is driven by a profound commitment to client success and employee growth. The team sets the strategic direction by focusing on mastery within core Enterprise Application practices—Salesforce, SAP, and Workday, among others. By prioritizing innovative solution delivery and fostering a culture where every team member is empowered, the leadership ensures Noblesoft remains a trusted partner in digital transformation across its specialized industries.
The leadership team's deep expertise in enterprise technology enables Noblesoft to navigate complex implementation challenges and deliver high-value, scalable solutions. They are instrumental in continuously evolving the company's offerings, ensuring services remain aligned with the latest advancements in CRM, ERP, and HCM platforms. This proactive approach to market trends ensures that Noblesoft consultants are always working with best-in-class methodologies to drive client modernization initiatives.
Beyond technical strategy, the core philosophy of the leadership is centered on people. They maintain an employee-centric focus, viewing the talented consultant base as the primary asset for ensuring project excellence and cultivating long-term client relationships. This dedication to internal growth includes sponsoring continuous professional development, specialized certifications, and mentorship programs across all major practices.
Ultimately, the vision of the Executive Leadership is to position Noblesoft not just as a technology implementer, but as a strategic advisory partner for global enterprises. Their guidance ensures every solution deployed—whether a Salesforce customization, a SAP S/4HANA migration, or a Workday deployment—is rooted in a clear understanding of the client's business objectives, securing the company's reputation for great products, sustainable solutions, and enduring client partnerships.
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