Help Desk Support

Job#: 3019774

Job Description:

Role: Help Desk Representative

Shift: Onsite M - F, 40 hours / Week (78703)

Location: Austin, TX - Must Be Willing to Come Onsite

Duration: 6 months w/ potential for extension or conversion

If you meet all requirements and are interested in applying, please send an updated resume and your availability to chat to .

What You'll Do:

• Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers.
• Responsibilities:
• Gains familiarity with and assists Team Members in resolving hardware and software issues by fielding telephone calls, email, or in person appointments
• Troubleshooting and diagnosing a wide range of issues in the hardware, software, virtual/could, and infrastructure space.
• Monitors the incident Management system to ensure timely acknowledgement and resolution of support requests.
• Relies on established guidelines and instruction to perform daily job functions.
• With limited guidance, performs a variety of installs and troubleshoots computer and Software issues.
• With limited guidance, performs a variety of duties, including:
• Installing and configuring basic workstation hardware and software,
• Assisting with provision of first and second level support and resolution,
• Troubleshooting hardware, software, and connectivity issues,
• Assisting with installations and updates of security software, and with decontamination of infected systems to align with current security standards.
• Works within established SLA parameters.

Required Experience/Skills: (1-2years)

• Experience with using and supporting: MS Active Directory (AD)
• Solid knowledge of personal computer hardware setup and routine software installation.
• Solid foundation and understanding of Mac OS.
• Solid understanding of Mac file structure, terminologies, troubleshooting, and basic terminal knowledge
• Excellent customer service skills both remotely and in person.
• High level of troubleshooting capability for Windows, Mac, and other IT hardware and peripherals in an enterprise environment.
• Basic knowledge of the Amazon Web Services (AWS) environment
• Solid understanding of collaboration products such as Office 365.
• Ability to create and understand technical knowledge articles
• Solid communication and active listening skills
• Someone who is always looking to improve and advance themselves and their team both technically and professionally.
• Follows standard operating procedures and written directions to accomplish assigned tasks.
• Takes on challenging tasks or difficult questions with a mindset of resolving the task or question.
• Ability to multi-task and quickly adapt in a fast-paced environment.
• Develops and maintains working relationships both within and outside of the team.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.