Call Center Systems Analyst
Tharu Technologies
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Job Details
Skills
- Call Center
- Product Management
- Interactive Voice Response
- Migration
- Genesys
- Cloud Computing
- Amazon Web Services
- Artificial Intelligence
- Routing
- Health Care
- Analytical Skill
- Communication
- Collaboration
Summary
Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect
Location: Remote
Job Summary
Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.
Required Skills & Experience
5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations
Hands-on experience with:
Genesys Cloud
Amazon Connect
IVR technologies
Experience with contact center migrations to Genesys Cloud
Experience supporting:
Conversational AI
Chatbots
Virtual assistants
Digital self-service implementations
Familiarity with contact center platforms such as:
Genesys
NICE
Amazon Connect
Understanding of AI-enabled service capabilities including:
Agent assist
Knowledge retrieval
Automation
Intelligent routing
Understanding of healthcare domain
Strong analytical, communication, and collaboration skills
- Dice Id: 91098916
- Position Id: OOJ - 1316-317-1778697440
- Posted 11 hours ago
Company Info
About Tharu Technologies
Tharu Technologies LLC was formed in 2017 as a Minority & Women-Owned Small Business. We specialize in providing services that include software development, IT consulting, cloud computing solutions, cybersecurity, data analytics. The company has a team of highly skilled IT professionals who work closely with clients to understand their specific needs and develop customized solutions that meet their requirements. Solutions are designed to improve operational efficiency, increase productivity, reduce costs, or enhance the overall customer experience.
Tharu Technologies LLC as a company has a strong focus on innovation, quality, and customer satisfaction with a deep understanding of emerging technologies and industry trends, as well as a willingness to adapt to changing market conditions.
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