Student Services Officer - Onsite

Title:                  Student Services Officer - Onsite

Mandatory skills:

Customer service,
legal, financial,
subject matter resource, office administration, distribution, filing, data entry, collating,
billing, audits, reservation material,
track files, incoming mail, outgoing mail,
logistics, file paperwork

Description:

Respond to routine inquiries from students, faculty, external constituents, and staff.
Serve as a subject matter resource to students and other departments.
Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check in and out, billing, audits, and preparing reservation material.
Review documents and forms for completeness, track files for follow up and distribute for review.
Process and sort all incoming and outgoing mail and deliveries.
Coordinate logistics for outreach activities, meetings, and events.
Ensure security and safety of residents, conference and program guests. Inform residents and guests of residential policies and procedures and enforce policies when issues of non-compliance arise.
Research and resolve routine issues such as service requests and minor maintenance. Refer complex issues to other staff.
Routinely inspect facilities and maintain assigned areas.
Other duties may also be assigned

Requirements:
Associate’s degree and one year of relevant experience, or combination of education and relevant experience.
Strong written and verbal communication skills.
Basic computer skills, including experience with Microsoft Office Suite.
Customer service skills.
Basic office administration skills.
Strong critical thinking and sound decision-making capacity.
Ability to learn compliance with legal, financial, and client policies and external regulations.

Physical Requirements:

Often sit, perform desk-based computer tasks.
Frequently stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 50 pounds.

Work Standards:

Interpersonal Skills: Demonstrates the ability to work well with client colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Sunday-Thursday

Notes:
Non-Remote & 100% Onsite
Regular work schedule is Sunday-Thursday. Work shifts may vary depending on staff vacation or time-off requests.
Must be willing and able to work some holidays.
Schedule may fluctuate with shifts ranging from morning to evening to overnight.

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Ramadas Kumaresan, Phone No: , Email:

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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