Lead ServiceNow Developer with Portal Experience

Job Title: Lead ServiceNow Developer with Portal Experience

Location: Remote (EST Time only)

Duration: Long Term

Visa: Citizen (W2 Role)

15+ years of exp

Note: Clearance level: Secret

Job Description:

• 3 years or more of experience developing ServiceNow solutions in Portal

• 5 years or more of General ServiceNow Implementation experience

• Demonstratable experience building portal widgets and customizing ServiceNow components

• Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience

• Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements

• Hands-on experience configuring or building ServiceNow applications

• Experience in supporting architecture and product owner team in establishing users, groups, and roles in ServiceNow

• Support program team as technical advisor, overseeing technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation

• 3 or more years of Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

• In-depth knowledge of ServiceNow platform capabilities and best practices

• Strong scripting skills in JavaScript

• Experience in customizing UI and creating complex workflows

• Understanding of integration techniques with external systems

• Experience working in IL5 and IL6 environments is preferred

• ServiceNow certifications preferred

• ServiceNow Certified System Administrator preferred

• ServiceNow Certified Application Developer preferred

Responsibilities:

• Collaborate closely with stakeholders to address specific business needs and enhance client satisfaction through effective ServiceNow solutions.

• Partner with Solutions Architects and Business Analysts to gather and document business objectives and functional requirements.

• Portal Design, Creation of Widgets, Workflow Integration and automation

• Work closely with government Product Owners to translate requirements to technical implementation and delivery

• Support architects in designing and integrating ServiceNow with other systems and applications.

• Facilitate data migration processes from legacy systems to ServiceNow, ensuring data accuracy and consistency.

• Conduct detailed testing of ServiceNow configurations to confirm functionality and safeguard data integrity.

• Monitor platform performance and apply strategies to optimize the efficiency of ServiceNow solutions.

• Support the program team on change management activities

• Provide training and resources to help end-users smoothly integrate and adopt the implemented solutions.

• Diagnose and resolve technical issues related to ServiceNow deployments.

• Stay informed about the latest ServiceNow features, updates, and best practices to drive continuous program improvements.

• Collaborate with scrum team members in an Agile / Scale Agile Framework environment

• Ensure technical documentation for configurations and customizations is thorough and complete.