Product Manager

Description

We are looking for a Product Manager to lead discovery and delivery efforts for software solutions that improve how work gets done in complex, real-world environments. Based in Chicago, Illinois, this role focuses on learning directly from users in the field, shaping practical product decisions, and guiding solutions from early insight through launch and adoption. The ideal candidate combines strong qualitative research capabilities with product ownership, technical fluency, and the ability to drive measurable outcomes in ambiguous client settings.

Responsibilities:
Conduct field-based research to understand operational workflows, user behaviors, and pain points, then translate those insights into clear product direction.
Define and prioritize product initiatives by balancing user needs, business goals, and technical feasibility in partnership with engineering teams.
Lead product work across discovery, prototyping, implementation, and post-launch adoption to ensure solutions deliver meaningful results.
Build trust with frontline and non-technical users to gather honest feedback and encourage successful adoption of new tools and processes.
Facilitate discussions with client stakeholders, delivery teams, and leadership to align on priorities, solution design, and expected outcomes.
Create structured models, requirements, and product plans from qualitative findings to support effective execution and roadmap decisions.
Partner with engineers to evaluate tradeoffs, clarify scope, and identify practical uses for automation within operational workflows.
Design pilot programs, phased launches, and enablement approaches that support behavior change and long-term product success.
Maintain and refine product backlogs, track issues, and support Agile delivery practices using tools such as Jira.
Contribute to repeatable product and research methods that strengthen how teams deliver solutions over time.

Requirements

At least 5 years of experience in product management, UX research, service design, consulting, operations transformation, or a closely related role.
Proven ability to perform qualitative research in complex operating environments and convert findings into actionable product strategies.
Strong skill in synthesizing observations into workflow models, opportunity areas, and practical recommendations that can be executed.
Experience driving rollout success, user adoption, or behavior change among frontline, non-technical, or operational user groups.
Ability to collaborate effectively with engineering teams and discuss feasibility, architecture considerations, and implementation tradeoffs.
Strong communication, facilitation, and stakeholder management skills across end users, client teams, and executive audiences.
Comfortable working independently in fast-moving, ambiguous environments with limited oversight.
Willingness to travel and work on-site with clients as needed.

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