ServiceNow Platform Solutions Architect

Key Responsibilities

• Architect ServiceNow platform solutions aligned with DTMB strategic goals.

• Lead technical solution design, platform governance, and best practices.

• Design and support integrations with enterprise applications and services.

• Provide technical support to developers, system administrators, and project teams.

• Support platform upgrades, performance optimization, and roadmap planning.

• Ensure solutions meet security, compliance, and operational requirements.

• Collaborate with stakeholders to translate business needs into technical solutions.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field

• 5+ years of ServiceNow platform experience.

• 5+ years of experience architecting and implementing enterprise ServiceNow solutions.

• Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.

• Excellent communication, leadership, and problem-solving skills.

• ServiceNow Certified Systems Administrator (CSA) certification

• Considering MI based / local candidates only. 

Preferred Qualifications:

• ServiceNow Certified Technical Architect (CTA) or equivalent certifications.

• ServiceNow Certified Application Developer (CAD) certification

• ServiceNow Implementation Specialist certifications – CMDB, ITSM, ITOM, ITAM

• ITIL Foundations V3 or higher certification