Service Technician

ServicePoint is supporting a client seeking a Services Technician for a 3 6 month, 100% onsite assignment located in the Easton area of Columbus, OH. The schedule is Monday through Friday, 8:00 AM 5:00 PM. There is potential for extension or permanent placement based on performance.

Key Responsibilities

• Image laptops and desktop devices in accordance with company standards

• Perform break/fix repairs as needed

• Manage assigned ticket queue, coordinate workload effectively, and close tickets in a timely manner with accurate documentation

• Document all tickets using the provided note templates

• Reassign tickets when necessary, including proper documentation and justification

• Follow established escalation procedures set by Insight and the client

• Support Stockroom Repair SLA by ensuring devices are fully operational and loaded with a valid base image prior to completion

• Adhere to Asset Management protocols and deliverables; non-compliance may result in client penalties and performance review

Asset Management Responsibilities Include:

• Updating asset dispositions the same day equipment is processed

• Completing data certifications and addressing any discrepancies with documented mitigation actions

• Ordering necessary parts and returning warranty parts within required timelines

• Coordinating equipment disposal and maintaining accurate disposal records

Core Competencies

• Ability to make routine technical decisions independently

• Effective response to client inquiries and issue resolution

• Strong verbal and written communication skills

• Excellent time management and organizational skills

Required Qualifications

• Minimum of 3 years of relevant technical experience

• Experience with ServiceNow

• Hands-on experience repairing laptops and desktops (including batteries, screens, motherboards, etc.)

• Strong general PC troubleshooting skills

• Ability to work independently

• Ability to lift up to 50 pounds without restrictions

• Excellent customer service and communication skills

  This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

  ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

  ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be