Mainframe Production Support
Intellectt INC
Dice Job Match Score™
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Job Details
Skills
- SLA
- Regulatory Compliance
- Root Cause Analysis
- Mainframe
- Development Testing
- Issue Resolution
- Change Management
- Post-production
- Documentation
- Standard Operating Procedure
- COBOL
- JCL
- VSAM
- IBM DB2
- TSO
- ISPF
- SDSF
- Job Scheduling
- BMC Control-M
- CA-7
- Production Support
- Data Link Layer
- Network Layer
- Gmail
- Debugging
- Conflict Resolution
- Problem Solving
- Incident Management
- ServiceNow
- JIRA
Summary
Job Summary:
We are seeking a skilled Mainframe Production Support Engineer to support critical enterprise applications in a 24/7 production environment. The ideal candidate will be responsible for monitoring, troubleshooting, and resolving production issues while ensuring system stability and SLA compliance.
Key Responsibilities:
Monitor daily batch jobs and online systems using tools like Control-M and SDSF
Troubleshoot and resolve production issues, abends, and job failures in a timely manner
Perform root cause analysis and implement permanent fixes for recurring issues
Provide L2/L3 support for mainframe applications
Work closely with development, QA, and infrastructure teams for issue resolution
Handle incident, problem, and change management through tools like ServiceNow or JIRA
Support deployment activities and validate post-production releases
Maintain documentation, runbooks, and standard operating procedures
Participate in on-call rotation and provide off-hours support when required
Required Skills:
Strong experience in COBOL, JCL, VSAM, DB2
Hands-on experience with TSO/ISPF, SDSF
Knowledge of job scheduling tools like Control-M / CA-7
Experience in handling production support (L2/L3)
Strong debugging and problem-solving skills
- Dice Id: 91111992
- Position Id: 2026-38730
- Posted 30+ days ago
Company Info
Intellectt Inc. is a global IT and next-generation engineering solutions company
that helps graded enterprises innovate, scale, and stay competitive in a digital-first world. We
combine deep domain expertise with advanced engineering, digital, and manufacturing
capabilities to solve complex challenges across industries such as Healthcare, BFSI, Aerospace,
Automotive, Manufacturing, Telecom, Retail, and Energy. With a team of 2,500+ professionals, including 1,800+ engineers, and 15 global delivery centers across the USA, India, Canada, Mexico, Ireland, and Asia, Intellectt delivers high-quality, scalable solutions. The company has achieved an annual revenue of $270 million, reflecting strong growth and client trust. Our core capabilities include Engineering & Manufacturing, Validation & Quality, Digital Technologies, Healthcare Solutions, Enterprise Applications, Managed Services, and Talent Solutions. We bring expertise in AI, Data & Analytics, Cloud, IoT, Digital Twins, SAP, and Industry 4.0, along with strong capabilities in regulated environments such as medical devices and life sciences. Driven by agility, quality, and innovation, Intellectt partners with organizations to deliver efficient, compliant, and future-ready solutions that create measurable business impact.
With 30+ years of combined engineering and manufacturing expertise across its
divisions, Intellectt brings deep domain knowledge and execution maturity, enabling clients to
confidently navigate complex, regulated, and high-performance environments.
Flagship Platforms & Accelerators :
Intellectt has developed advanced proprietary solutions and accelerators to drive business
efficiency and innovation, including:
● Voice Connector - enabling seamless, intelligent communication systems
● CCMA (Customer Communication Management & Automation) - delivering
personalized, automated customer engagement at scale
● Enterprise Data Platforms & AI Accelerators - enabling faster deployment of
data-driven and AI-powered solutions
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