PURPOSE:
Manages end-to-end delivery of team and Enterprise products from the initial kickoff to coordinating major product launch milestones to maintaining and enhancing program performance over time. Guides client and Plans through key decisions, communicates and coordinates activities internally and across departments. Works on new product feature needs for process and improvements and identifies and articulates internal and external needs to the technology team.
ESSENTIAL FUNCTIONS:
35% Coordinates with internal client and internal teams to launch, maintain, and enhance complex programs. Guides internal clients through key decisions and communicates and coordinates activities internally and across network of partners.
20% Manages and updates Product Schedule, Issues/Action Items/Risks, features Checklist, and User Experience.
20% Identifies and articulates new customer needs to the technology team.
10% Manages all aspects of implementation of product management including analysis, requirements, implementation, roll-out, and adoption.
10% Ensures and drives product deliverables to completion per the implementation schedule.
5% Conducts training for customers.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level: Bachelor''s Degree
Education Details: Business Management or related field
Experience: 10 years experience in a product operation roles with 5+ years in a product management.
In Lieu of Education
In lieu of a Bachelor''s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications
Master''s degree
Knowledge, Skills and Abilities (KSAs)
Ability to recognize, analyze, and solve a variety of problems., Expert
Proficient in Microsoft Office applications., Expert
Proficient in project planning and life cycle development., Expert
Excellent communication skills both written and verbal., Expert
Ability to train and mentor others., Advanced
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Licenses/Certifications
PO/PM SAFe Professional |
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