Business Operations Manager, Secure Platform Operations

Location: Remote, with Pacific Time Zone hours preferred
Employment Type: 3-month W2 contract
Pay Rate: $100–$120/hour, depending on experience
Schedule: Full-time contract
Possibility of Extension or Conversion: Potential for extension based on business needs and performance

About the Role

Russell Tobin is supporting a leading technology company in hiring a Business Operations Manager, Secure Platform Operations for a highly sensitive, security-focused operational workstream. This contractor will support enterprise and U.S. government customer programs by executing daily operational workflows related to account provisioning, access management, permissions, and internal administrative processes.

This role is ideal for a mid-to-senior level operations professional with experience in fast-paced technology environments and a strong track record of managing structured workflows, improving processes, and working cross-functionally with a high degree of accuracy and discretion.

The right candidate will be comfortable operating in a high-trust, high-accountability environment where attention to detail, sound judgment, and operational rigor are critical. Small errors can have meaningful downstream impacts across customer experience, security, compliance, and internal execution.

Key Responsibilities

• Execute customer account setup, configuration, access, and permissions-related tasks in internal administrative systems, following established runbooks and approval processes.
• Process approved request batches accurately and on schedule, verifying that changes take effect as expected.
• Maintain accurate records of completed work, including updating trackers, closing request threads, and flagging mismatches between documented records and live system states.
• Coordinate with internal stakeholders across multiple teams, systems, and deployment environments, including secure or government cloud environments.
• Escalate discrepancies, bugs, unclear requests, or process gaps to the appropriate internal teams in a timely and well-documented manner.
• Support access management and provisioning workflows while ensuring adherence to security, compliance, and operational requirements.
• Identify opportunities to streamline, improve, and scale existing operational processes.
• Propose updates to runbooks and documentation when documented workflows drift from actual system behavior.
• Drive adoption of improved processes across stakeholders through clear communication, organization, and follow-through.
• Help reduce operational backlog and free up full-time team members to focus on program ownership and strategic initiatives.

Required Qualifications

• 5+ years of experience in business operations, platform operations, technical operations, program management, deployment support, customer operations, or a related operations role within a technology company.
• Experience managing high-volume, multi-system operational workflows where accuracy and follow-through are essential.
• Strong program and project management skills, with the ability to drive initiatives across multiple teams.
• Demonstrated ability to manage and influence a broad range of stakeholders.
• Exceptional attention to detail; comfortable working in environments where small errors may have customer-facing, security, compliance, or operational impact.
• Strong organizational skills and ability to manage multiple request streams, trackers, systems, and deadlines simultaneously.
• Clear, concise written communication skills, especially in async and cross-functional environments.
• Comfort working in internal administrative tools, structured workflows, ticketing systems, request queues, and documentation.
• Ability to operate with discretion, sound judgment, and accountability in sensitive workstreams.
• Availability to work U.S. Pacific Time hours.

Preferred Qualifications

• Prior experience in operations at a fast-paced technology company, marketplace, fintech, infrastructure, AI, SaaS, or platform business.
• Experience supporting provisioning, access management, permissions, admin tooling, customer configuration, technical support, or deployment operations.
• Experience working with enterprise customers, public sector customers, government programs, or secure cloud environments.
• Familiarity with security-conscious or compliance-driven operational processes.
• Process improvement experience, including creating, updating, or scaling runbooks and workflows.
• Experience at companies with complex operational environments such as Stripe, Uber, Airbnb, DoorDash, Square, or similar technology organizations.

What Success Looks Like

• Routine operational requests are executed accurately and same-day whenever possible.
• Bugs, process gaps, and documentation issues are identified and escalated proactively.
• Trackers, request threads, and operational records remain accurate and up to date.
• Internal stakeholders have confidence in the accuracy, discretion, and reliability of the work.
• Existing team members are freed up to focus on higher-level program ownership.
• Operational workflows become more efficient, scalable, and consistent over time.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 
 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
 
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