Advanced Degree Cloud Engineer - Customer Success Services

Job Description

FTE - Intended for students graduating with their Master's degree by, or have graduated within, 12 months of cohort start date in July 2026

Target Start Date: July 13th, 2026

The Program:

Our future success depends on hiring world-class, early in career talent who are looking to power next-generation services and solutions leveraging AI capabilities. We are hiring students with a diverse set of skills and experiences to work in and across teams. Our program is intended to enhance your overall learning experience, help build your network, and accelerate your opportunity to make an impact.

The Team:

As a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey.

This team is at the forefront of advancing the adoption and success of Oracle's AI tools for customers-while also championing an AI-first mindset in our own internal operations. We are committed to building innovative AI solutions for both Oracle and our clients, driving greater efficiency and measurable value across the board.

Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

Responsibilities

The Role:

The role will develop value-add engineering capabilities that help deliver customer success, both for external and internal customers (example: AI enablement across the SaaS and Apps delivery function). The org has a unique proximity to the customer and often needs to develop/deploy engineering configurations that are supported by a small but impactful 'in-house' engineering capability. This role will deliver cutting edge, innovative solutions to our customers which make an immediate impact to our customers.

• Configure, test, and optimize generative AI solutions to deliver business value.
• Measure and monitor AI performance, recommending improvements and developing new AI solutions to drive value for Oracle and its customers.
• Help enable features and subsystems, such as on AI solutions, and help with operation's technical requirements.
• Design new scalable solutions for fast changing infrastructure environment with complex needs in fields like configuration deployments, monitoring, and logging.
• Perform deep drill down analysis into performance bottlenecks and provide necessary fixes.
• Bring in new ideas, change, evolve, improve, and simplify the production infrastructure.

What's in it for you:

• Significant investment in your professional development and a social network of resources and thought leaders inside Oracle.
• Fun and flexible work for the ideal work-life balance.
• An inspiring, inclusive, and multicultural community that values fresh perspectives.
• World-class professional training from industry experts.
• A defined career progression based on annual performance and personal development followed closely by a direct manager.
• The opportunity to engage with a variety of customers in multiple areas.

What you will bring:

• Use Oracle internal tools, resources, and network to learn and stay up to date with on innovation and leading technologies.
• Love & passion for customer success.
• Contribute as a team member on customer projects together with Oracle experts and leaders.
• Consult with clients to understand their business requirements and map them to our solutions and services.
• Support customer relationships with CSS focused on collaborative, long-term partnerships.
• Able to demonstrate time management.
• Able to complete individual goals as well as work in a team environment.
• Ability to collaborate and present concepts clearly.
• Innovation: You're open to new ideas and challenges
• Agility: You're a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.
• Drive: You have a "roll-up-the-sleeves" and "get the job done" attitude.
• Resilient and capable of working effectively under pressure.
• Strong organization, negotiation, and planning skills.
• High energy: You're optimistic, always eager to interact and influence people.
• Teamwork: You're a fantastic team player who also loves smashing individual goals.
• Critical thinking: You're a natural strategist who can analyze situations, identify issues, and solve problems creatively.

Objective Minimum Qualifications:

To be considered for a Cloud Engineer position in the Customer Success Services org, you must possess the Objective Minimum Qualifications (OMQs) below. Please ensure that your application clearly indicates that you meet these OMQs, either on your resume and/or by uploading additional documents such as a transcript.

• Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, or F-1 e.g. OPT, CPT, I-20, F-1 visa stamp etc.
• Graduating with a Master's degree in Computer Science, Computer Engineering, or an equivalent science/engineering field by June 2026.
• Have completed at least one internship, research assistantship, teaching assistantship, or equivalent practical experience working in the relevant technical areas noted above.
• Experience building AI agents
• Proficiency in SQL and at least one of the following:
  • Java or Python
• Have completed coursework, projects, internships, and or research in at least three of the following:
  • Artificial Intelligence
  • Algorithms
  • Big Data
  • Data Structures
  • Database
  • Machine Learning
  • Object-Oriented Programming
  • Software Programming
• Reside in the United States and attend a university in the US.

Preferred Qualification:

• Minimum 3.0 GPA

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $30.29 to $60.63 per hour; from: $63,000 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling 1- in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.