Title: OCM Level 2
Location: REMOTE
Duration: 12+ Months
TN
Video Interview
Role Overview
Top 3 skills: Enterprise Change management, stakeholder engagement, Project & Risk management
Soft Skills Needed: strong communication skills
Project person will be supporting: IGA/Guardian implementation
Job Description:
This position will utilize modern OCM best practices to deliver clear and concise user experiences for a large-scale enterprise-wide initiative. The following core skills and characteristics are needed:
Change Management Expertise
• Refine, lead and execute OCM plans enabling faster adoption, greater utilization, and higher proficiency
• Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment.
• Use metrics to measure adoption and adjust strategies and approach as needed.
• Preferred: Certification(s) PROSCI, Change Guide or LaMarsh
Stakeholder Engagement
• Skilled in building trust and influencing at all levels—executives, managers, and end-users.
• Tailor approaches by stakeholder group and adapt messaging for different audiences.
• Create journeys and experiences based on audience or persona.
Project & Risk Management
• Coordinate change activities with project timelines.
• Identify and escalate risks while managing multiple workstreams.
• Communicate status updates, blockers, and priorities to key stakeholders, engaging the right cross-functional teams.
• Proven problem solving and organizational skills
Key Responsibilities:
• Facilitate discovery with stakeholders
• Conduct readiness assessments evaluate results and present findings in a logical and easy-to-understand manner
• Develop a set of actionable and targeted change management plans -- including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
• Implement the Kroger Organizational Change Management (OCM) framework to manage the people side of change caused by change and transition
• Present solutions to multiple stakeholders for review and feedback
• Measure progress/behaviors and apply pivot approach if necessary
• Coordinate, conduct, and measure training deployment and competencies
• Provide direct support and coaching to front-line managers and leaders as they help their direct reports through transitions
Never miss an opportunity! Create an alert based on the job you applied for.
