IT Field Technician- Need locals in Pennsylvania, New York, Washington, Massachusetts - and GC

We have an immediate requirement for a Field Services Executive with strong MAC expertise.

This is a critical requirement, and I would appreciate your support sharing profiles who could be a good fit.

Roles and Responsibilities:

• Deliver White Glove (VIP) Mac-focused end-user support, ensuring a high-touch, concierge-style experience for executives and business-critical users
• Perform imaging, provisioning, and deployment of macOS and Windows devices, including Apple Silicon (M-series) systems
• Deeply troubleshoot macOS issues including recovery mode, system logs, FileVault encryption, OS corruption, performance issues, and hardware diagnostics
• Administer and support Jamf Pro including device enrollment, configuration profiles, policies, patching, compliance, and troubleshooting enrollment issues
• Provide Level 2 onsite desktop support with ownership of incidents through resolution
• Support IMAC activities (Install, Move, Add, Change) with attention to user experience and minimal business disruption
• Perform hardware and software installations for Macs, Windows devices, and peripherals
• Act as Smart Hands for infrastructure and application teams during onsite activities
• Provide remote support for traveling, hybrid, and home-based users, ensuring seamless continuity of service
• Troubleshoot encryption technologies including FileVault (macOS) and BitLocker (Windows)
• Consistently resolve 5+ tickets per day while maintaining quality, professionalism, and strong customer satisfaction
• Maintain accurate asset management and inventory records in ServiceNow
• Support weekly and monthly inventory audits and compliance checks
• Assist with device refresh and lifecycle management programs, especially Mac refresh initiatives
• Handle secure unboxing, packing, shipping, and return of IT equipment
• Document incidents, root causes, and resolutions clearly in ServiceNow
• Perform data backup, migration, and restoration during device swaps or recovery scenarios

What We’re Looking For

• 5+ years of Desktop Support / Field Services experience in an enterprise environment
• Strong hands-on macOS expertise, including troubleshooting at OS and hardware levels
• Solid understanding of Mac hardware, Apple Silicon architecture, peripherals, and enterprise macOS management
• Jamf Pro experience (administration, troubleshooting, deployments) strongly preferred
• Working knowledge of Windows 10/11, Active Directory, and basic enterprise Windows support
• Proven ability to deliver White Glove / VIP support with professionalism, discretion, and empathy
• Excellent communication and customer-facing skills, especially in onsite executive environments
• Ability to work independently, manage priorities, and also collaborate within a team
• Comfortable working in a fast-paced onsite environment with high visibility and accountability