GSST - Project Specialist L1

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Technical Project Specialist L1 is a critical role on our Design, Engineering and Construction team within the security services department to support small moves, adds and changes of the security systems. This role requires technical knowledge of planning and security systems with a strong ability to project manage across multiple cross functional partners.

Up to 50% of time in the local office (must be seated in Ashburn, VA | New Albany, OH | Mesa, AZ | Gallatin, TN | Rosemount, MN)

Occassional travel may be required

Responsibilities:

• Designs standardized processes and Best Practices from initiation to completion in partnership with SMEs, including project scope, technical requirements, documentation, measurements/KPIs, communication plans, change control, cutover planning, implementation, and project closeout for security Small Moves, Adds, and Changes (SMAC) across data center environments.
• Manage end-to-end technical project plans ensuring on-time delivery while driving execution across security workstreams (e.g., access control, video, alarms, monitoring/GSOC integrations), including milestones, dependencies, procurement lead times, install windows, commissioning, and handover.
• Researches and evaluates industry standards and benchmarks to support security SMAC projects, including physical security and life safety adjacency considerations, data center operating constraints, and audit/compliance alignment.
• Fosters strong cross-pyramid partnerships and is able to effectively prioritize workload demands to meet project deadlines, coordinating with Facilities, SiteOps, Networking, Construction, Logistics, Security Engineering, and vendor partners.
• Create sustainable communication themes in conjunction with systematic routines, processes, and preparedness activities for clients to execute consistently, including recurring status reporting, stakeholder updates, and readiness checklists for security changes.
• Distinctive problem-solving and analytical skills combined with strong business acumen and technical savviness, including the ability to translate security requirements into executable technical tasks and validate completion against acceptance criteria.
• Acts as the liaison and point of contact for both internal and cross-functional projects, serving as the primary driver for scope alignment, risk/issue management, escalation paths, and decision capture for security SMAC.
• Evaluate project status and resource utilization; implement changes as needed; review status reports prepared by project personnel and modify schedules or plans as required, including rapid re-planning for site constraints, outage windows, and operational impacts.
• Create project plans and build consensus among diverse sets of stakeholders, including ownership of RAID logs (risks, assumptions, issues, dependencies) and change management artifacts for security implementations.
• Support management through project planning and coordination to meet commitments on time and within resource limitations; with client and management approval, assist with the determination of technical requirements, priorities, deployment sequencing, and monitoring of progress for site-level security work.
• Work within program discipline and develop expertise as the documentation subject matter expert (SME), to expedite revisions, corrections, and changes to previously published technical documentation (drawings/as-builts, SOPs, access control procedures, device inventories, testing records, turnover packages) related to security SMAC.
• Meet regularly with client management for status updates, including structured reviews of delivery health, open risks, upcoming site impacts, and resource constraints.
• Provide ongoing communication of planning, project status, issues and risks in a timely fashion to internal security teams, cross functional management and executive teams, including executive-ready rollups and site-level implementation details.

Design Engineering & Construction / Audits:

• Lead daily operations and direct the implementation of standards, procedures and best practices that ensures a cohesive, consistent and uniformed global program, specifically for security SMAC delivery in operational data centers and in-flight build environments.
• Manage performance metrics to evaluate progress and success, including throughput, cycle time, schedule variance, defect/rework rates, and commissioning/acceptance pass rates.
• Manage large new build auditing processes, ensuring security deliverables are tracked, tested, documented, and transitioned to steady-state operations with clear ownership.
• Plan and support audit test program, execute on audit fieldwork testing, and report on the adequacy and effectiveness of physical and environmental security, including evidence collection, remediation tracking, and validation of corrective actions.
• Ability to quickly learn and master new technology, including security platforms, site standards, and data center operational constraints.

Qualifications:

• 6 - 7 years of applicable experience (technical project management experience supporting security implementations, infrastructure, facilities, or mission-critical environments preferred).
• Bachelor's degree in related field or relevant experience.
• Proficient with Excel, Outlook, Word, PowerPoint, MS Project.
• Strong verbal and written communication, attention to detail, and organization.
• Highly motivated and able to work independently as well as in a team environment.
• Comfortable working in a fast-paced and demanding setting, including managing multiple concurrent security SMAC workstreams across geographically distributed data center sites.
• Ability to quickly learn and master new technology.
• Proficient in Adobe Photoshop, Adobe Illustrator, and InDesign

Applicable Training:

• Design Engineering & Construction:
  
  Plangrid
  
  Physical Security Project Management Training
  
  CCure Operator Basics
  
  Genetec Basics

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.