IT & Operations Coordinator

Description:
Join a Team That Runs on Data, Process, and Execution

At ENCON Heating & A/C, we don't just install and service HVAC systems-we build systems and processes that drive a high-performing operation.

If you enjoy solving problems, working with data, and making a real impact on how a business operates-from the office to the field-this role is for you.

What You'll Do...

• 50% AI Tools and Automation
• 30% System Administration
• 20% Reporting and Documentation

Build AI-Powered Micro Tools

Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff

Translate operational pain points into working prototypes - not decks, actual tools

Identify automation opportunities by spending time with each team

Document tools so non-technical staff can use and maintain them

Own Systems & Administration

System Reconciliation - identify mismatches and maintain data accuracy

Manage ServiceTitan users: onboarding, roles, permissions, and settings

Administer company cell phones - setup, assignments, and troubleshooting

Monitor and triage MSP helpdesk tickets - track open issues, follow up on resolution timelines, and escalate when needed

Support testing and rollout of system updates and integrations

Reporting & Operations Support

Build and maintain Excel and Power BI reports for leadership

Validate and clean data across systems; document SOPs as they evolve

Work directly with dispatchers, techs, and managers on real-world workflow problems

Must-Haves

Hands-on experience with Python, SQL, or similar - enough to build and maintain simple tools

Active AI tool user (ChatGPT, Claude, Copilot, etc.) - not just awareness, actual workflow integration

Sharp attention to detail - you catch the mismatch before it causes a problem

Clear communicator across technical and non-technical audiences

Self-directed - you can be handed a problem with no playbook and figure it out

Proficient in Excel; willing to learn Power BI

Strong Advantages

ServiceTitan or similar field service platform experience

Salesforce or CRM familiarity

Built internal tools, automations, or micro apps - side projects count

REST APIs, Power Automate, or Zapier exposure

Mobile device or IT asset administration experience

Requirements:
Eligibility Requirements

• Employment/education will be verified.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Encon is a drug free workplace and requires post-offer pre-employment drug testing.

Compensation: $28-$30/hr. + quarterly discretionary bonuses + full benefits/PTO

Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

CT LIC # HTG-0386317-S1

Putnam NY LIC# 31097

Westchester NY LIC # WC-33774-H21

MEC # 1093

AA/EOE

#EN

Compensation details: 28-30 Hourly Wage

PIe6da326feb10-2