Senior ServiceNow Project Manager / Delivery Manager

Company Overview

At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women-owned, boutique consulting firm specializing in delivering innovative, data-driven solutions to both the Federal Government and Fortune 500 clients. Our team blends deep industry knowledge with advanced technologies to design tailored strategies that drive measurable and sustainable outcomes. We pride ourselves on an agile, collaborative approach that helps organizations navigate challenges and seize emerging opportunities in a rapidly evolving digital landscape. At 4A, we don’t just deliver projects, we build trusted partnerships that empower our clients to lead with confidence in the digital age.

Position Overview

We are seeking a Senior ServiceNow Delivery Manager / Project Manager to lead enterprise-scale ServiceNow implementation, transformation, enhancement, and platform delivery initiatives. The successful candidate will provide project and program management leadership across ServiceNow implementations, platform operations, governance, integrations, releases, stakeholder management, and organizational transformation.

The ideal candidate will combine extensive enterprise IT project management experience with a strong understanding of ServiceNow platform capabilities, implementation processes, technical delivery, and enterprise governance.

This role is expected to be onsite 5 days a week.
Interview: In-person interview required

Key Responsibilities

• Lead large-scale ServiceNow implementation, transformation, enhancement, and platform delivery initiatives.
• Manage project scope, schedules, milestones, resources, dependencies, risks, issues, and deliverables.
• Provide project and program management oversight across multiple technical workstreams.
• Lead ServiceNow implementation programs within enterprise transformation environments.
• Coordinate ServiceNow development, configuration, integration, testing, deployment, and operational activities.
• Work closely with ServiceNow administrators, developers, architects, business analysts, infrastructure teams, security teams, and business stakeholders.
• Provide oversight of ServiceNow platform operations and module-related activities.
• Coordinate delivery across ServiceNow capabilities including ITSM, ITOM, HAM/SAM, CMDB/Discovery, HRSD, CSM, and Cloud Management.
• Develop and maintain detailed project schedules using tools such as Jira and Microsoft Project.
• Maintain RAID logs and track risks, assumptions, issues, dependencies, and mitigation activities.
• Develop project dashboards, status reports, ROM estimates, and executive-level reporting.
• Manage contract deliverables and ensure project commitments are completed on schedule.
• Lead Agile ceremonies, sprint planning, daily standups, sprint reviews, and retrospectives as applicable.
• Coordinate release-readiness activities and production deployments.
• Manage integration planning and dependencies between ServiceNow and other enterprise systems.
• Coordinate User Acceptance Testing (UAT), defect resolution, release validation, and production readiness.
• Provide executive-level communication and regular project status reporting.
• Manage stakeholder expectations and facilitate communication across technical and business teams.
• Coordinate security documentation, ATO-related activities, and platform governance requirements.

Required Qualifications

• Bachelor\'s degree in Computer Science, Information Technology, Business, Engineering, or a related field.
• 10+ years of relevant IT and/or project management experience, or equivalent combination of education and experience.
• 8+ years of project or program management experience within enterprise technology environments.
• 3+ years of experience managing ServiceNow implementation programs.
• Experience managing large-scale IT implementations and transformation initiatives.
• Strong understanding of ServiceNow administration, configuration, platform operations, and module functionality.
• Experience with ServiceNow ITSM, ITOM, HAM/SAM, CMDB/Discovery, HRSD, CSM, and/or Cloud Management.
• Strong experience with project schedules, RAID logs, dashboards, ROM estimates, and contract deliverables.
• Experience with Jira and Microsoft Project.
• Experience managing Agile, hybrid, and/or traditional project delivery methodologies.
• Experience coordinating sprint ceremonies, release readiness, deployments, and UAT.
• Strong executive stakeholder management and communication skills.
• Experience coordinating security and ATO-related documentation.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple workstreams, dependencies, and competing priorities.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS), particularly ITSM, SAM, APM, or related areas.
• Experience supporting government or federal IT environments.
• PMP, Scrum, Agile, or SAFe certification.
• Experience with ATO, FedRAMP, security compliance, and platform governance.
• Experience managing matrixed technical teams.
• Experience leading enterprise ServiceNow transformation and modernization programs.
• Strong understanding of ServiceNow platform architecture and enterprise governance.
• Experience coordinating large-scale integrations and complex enterprise deployments.

Why Join 4A 

• Be part of a mission-driven, women-owned consulting firm with a reputation for excellence.
• Work on high-impact projects across federal and commercial clients.
• Collaborate in an inclusive, growth-oriented culture where innovation is valued.
• Access career development programs, mentorship, and learning opportunities.
• Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.

Equal Opportunity Statement

4A Consulting is an Equal Opportunity Employer committed to an inclusive hiring process. Applicants requiring a reasonable accommodation due to a disability may contact accommodations@4a-consulting.com. This email is intended solely for accommodation requests.

Please note that 4A Consulting participates in the federal E-Verify program. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. 4A Consulting will only use E-Verify once you have accepted a job offer and completed the Form I-9.