Job Title: Network Operations Tools Engineer (Hybrid)
Location: Hybrid
Job Type: Contract (Long Term)
Job Summary
We are seeking a Network Operations Tools Engineer to support a 24x7 Network Operations Center (NOC) environment. This role is responsible for maintaining, enhancing, and developing monitoring tools, alerting mechanisms, dashboards, and reports to support enterprise infrastructure monitoring.
The NOC monitors availability, events, and anomalies across technical infrastructure including Network, Wi-Fi, Compute, and Application Services. The ideal candidate will serve as an individual contributor responsible for tool development, system administration, configuration, customization, integration, and operational support of monitoring platforms.
Key Responsibilities
- Design, recommend, and integrate monitoring and alerting solutions within SolarWinds, including ServiceNow integration.
- Perform system administration, configuration, and customization of SolarWinds modules including:
- Network Performance Monitor (NPM)
- NetFlow Traffic Analyzer (NTA)
- Network Configuration Manager (NCM)
- IP Address Manager (IPAM)
- Create and modify customized dashboards using Power BI and SolarWinds SQL tables.
- Gather requirements to design and build enterprise infrastructure and application monitoring systems.
- Analyze monitoring tool design and recommend improvements aligned with industry best practices.
- Validate monitoring systems for performance, fault tolerance, functionality, and operational readiness.
- Perform network/server discovery, device monitoring, and topology visualization.
- Configure monitoring profiles, polling policies, thresholds, and alert conditions.
- Support root cause analysis (RCA) initiatives.
- Automate repeatable monitoring tasks, including alert automation and scheduled reporting.
- Troubleshoot and enhance SolarWinds implementations.
- Maintain runbooks, logs, and records in accordance with ITIL best practices using ServiceNow.
- Monitor system health and SLA compliance.
- Collaborate with Network, Windows, Cybersecurity, and Infrastructure teams to deliver comprehensive monitoring solutions.
- Support configuration management repository activities.
- Participate in special projects and continuous improvement initiatives.
Preferred Qualifications
- 3+ years of hands-on experience with enterprise Monitoring and Observability platforms, including implementation, customization, and operational support.
- Subject Matter Expert (SME) in SolarWinds Monitoring Solutions, including:
- Core components
- Platform architecture
- Alerting and reporting
- Performance optimization
- Experience integrating SolarWinds with ServiceNow (event, incident, workflow integrations).
- Experience with advanced monitoring and correlation platforms such as Datadog and BigPanda (highly desirable).
- Working knowledge of Syslog and SNMP v2/v3, including trap forwarding, receiving, configuration, validation, and troubleshooting.
- Experience automating monitoring tasks and report scheduling within SolarWinds.
- Strong troubleshooting skills across infrastructure, applications, and network monitoring domains.
- Experience supporting large-scale enterprise monitoring environments.
- Ability to coordinate across multiple monitoring tools in hybrid environments.
- Strong collaboration and communication skills.
Required Skills
- Enterprise Monitoring and Observability Platforms
- SolarWinds Monitoring Solutions
- SolarWinds NPM, NTA, NCM, IPAM
- ServiceNow Integration
- Advanced Monitoring and Correlation Platforms
- Power BI
- SQL (SolarWinds SQL Tables)
- SNMP v2/v3
- Syslog
- ITIL Best Practices
- Monitoring Profiles, Polling Policies, Thresholds & Alerts
- Network and Infrastructure Monitoring
- Root Cause Analysis (RCA)
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