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End User Support Analyst - II

Irving, TX, US • Posted 60+ days ago • Updated 9 hours ago

Contract Independent

On-site

USD $30.00 - 35.00 per hour

Judge Group, Inc.

Fitment

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Job Details

Skills

Technical Support
SLA
Root Cause Analysis
Laptop
Mobile Devices
Videoconferencing
Customer Service
Help Desk
Computer Hardware
Microsoft Windows
Computer Networking
Management
CompTIA
Network+
Privacy
Marketing

Summary

Location: Irving, TX
Salary: $30.00 USD Hourly - $35.00 USD Hourly
Description:
Position: End User Support

Location: Irving, TX

Responsibilities:

Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA's.
Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
Provide exceptional customer service in person, via phone and email as necessary.
Resolve help desk issues including troubleshooting hardware and software issues.

MUST HAVE SKILLS (Most Important):

3-5 years' experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
3-5 years' experience with Google Sheets
Efficient time management skills to prioritize and track multiple tasks
Willingness to work evenings, weekends, and holidays

DESIRED SKILLS:

Experience working in At Your Service

EDUCATION/CERTIFICATIONS:

Associates degree in the IT field or equivalent work experience required
Technical certifications such as Comptia A+, Comptia Net+ desired

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1099324
Posted 30+ days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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