End User Support Analyst - II

Irving, TX, US • Posted 60+ days ago • Updated 9 hours ago

Contract Independent

On-site

USD $30.00 - 35.00 per hour

Judge Group, Inc.

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Technical Support
SLA
Root Cause Analysis
Laptop
Mobile Devices
Videoconferencing
Customer Service
Help Desk
Computer Hardware
Microsoft Windows
Computer Networking
Management
CompTIA
Network+
Privacy
Marketing

Summary

Location: Irving, TX
Salary: $30.00 USD Hourly - $35.00 USD Hourly
Description:
Position: End User Support

Location: Irving, TX

Responsibilities:

Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA's.
Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
Provide exceptional customer service in person, via phone and email as necessary.
Resolve help desk issues including troubleshooting hardware and software issues.

MUST HAVE SKILLS (Most Important):

3-5 years' experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
3-5 years' experience with Google Sheets
Efficient time management skills to prioritize and track multiple tasks
Willingness to work evenings, weekends, and holidays

DESIRED SKILLS:

Experience working in At Your Service

EDUCATION/CERTIFICATIONS:

Associates degree in the IT field or equivalent work experience required
Technical certifications such as Comptia A+, Comptia Net+ desired

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1099324
Posted 30+ days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk Analyst

Dallas, Texas

•

Today

Description We are looking for a dedicated Help Desk Analyst to join our team in Dallas, Texas. This role involves providing Level 1 technical support to end users within a managed services environment, addressing issues related to desktops, hosted applications, and basic networking. The ideal candidate will have a strong customer service mindset and a passion for solving technical challenges efficiently and professionally. Responsibilities: Offer first-level technical support for Windows deskt

Easy Apply

Full-time

USD 45,000.00 - 50,000.00 per year

Tier 1 Help Desk

Grand Prairie, Texas

•

Today

Join one of the nation's top performing labor broker companies as an IT Support Technician in a contract-to-hire role located in Grand Prairie, TX. This organization strives in installing services for retailers and manufacturing companies, with a mission to provide expertise in installation services that include improvements in products such as doors, windows, siding, and kitchen appliances. You'll support a growing IT team, handling Tier 1 and Tier 2 tickets and issues while using appropriate t

Easy Apply

Contract

USD 15.00 - 20.00 per hour

Service desk Agent

Dallas, Texas

•

10d ago

Role: Location : Dallas, TX (Onsite) Duration : 6 Months We are looking for experienced, customer-focused Contact Center Representatives to join a flexible and collaborative support team serving a critical public sector department. This is a high-impact, front-line role designed to provide responsive, empathetic, and technically informed assistance to residents and internal users. This role is ideal for individuals who are adaptable, tech-savvy, and committed to delivering service ex

Easy Apply

Contract, Third Party

Depends on Experience

End User Services Analyst

Hybrid in Coppell, Texas

•

Today

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world

Full-time

Search all similar jobs