Desktop Technician

Description
Seeking a Tier 1 Desktop Technician that supports the organization's day-to-day endpoint operations by managing incoming incidents and tasks, performing first-level troubleshooting, and ensuring timely issue resolution. This role focuses on frontline stability for Windows endpoints and contributes to operational efficiency by identifying trends, escalating appropriately, and maintaining a consistent user experience across the enterprise.
This position operates under the direction of the Desktop Engineering team and is responsible for maintaining reliable, secure, and well-managed endpoint environments.
Key Responsibilities:
Incident & Task Management
Monitor the Endpoint Architecture incident/task queue throughout the day.
Perform first-level triage, reach-outs, and resolution for common endpoint issues.
Document troubleshooting steps, resolution details, and escalate issues as needed.
Assist with trend identification and recurring issue reporting to support continuous improvement.
Endpoint Support & Operations
Maintain Windows, MacOS, iOS and Android endpoints
Support onboarding tasks such as device setup, VPN configuration, and general access validation.
Provide support for endpoint issues including OS, applications, connectivity, and authentication.
Assist users both onsite and remote through clear, professional communication.
Lifecycle & Deployment Support
Participate in hardware and software lifecycle processes (device preparation, basic software deployment).
Support quality assurance tasks for new builds or packages prepared by Desktop Engineering.
Perform basic troubleshooting of deployments or updates (e.g., SCCM/MEM-related issues).
Skills
Desktop, windows 11, Support, Customer service, Windows, macos, ios, android, Troubleshooting, Active directory, Technical support, Help desk support, Sccm
Top Skills Details
Desktop,windows 11,Support,Customer service,Windows,macos,ios,android,Troubleshooting
Additional Skills & Qualifications
Knowledge, Skills and Abilities
Able to demonstrate superior customer service skills
Able to communicate and translate technical topics into easy-to-understand concepts
Able to communicate clearly and effectively, both verbally and in writing
Able to clearly document technical processes
Able to proficiently manage and troubleshoot Microsoft desktop operating systems
Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
Working knowledge of Active Directory Users and Comp
Working knowledge of Apple products including iPhone, iPad and Mac Computers
Troubleshooting and management skills of Apple systems
Must be able to read, write and speak English
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Kansas City, KS.
Pay and Benefits
The pay range for this position is $24.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,KS.
Application Deadline
This position is anticipated to close on Feb 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.