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Operations Specialist III

St. Louis, MO, US • Posted 3 days ago • Updated 4 hours ago

Contract W2

On-site

Depends on Experience

Fitment

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Job Details

Skills

.NET
CCNA

Summary

Operations Specialist III (Onsite)
Primary Location: St. Louis, Missouri

V-Soft Consulting is currently hiring for an Operations Specialist III for our premier client in St. Louis, Missouri.

Education and Experience

Strong technical troubleshooting and analytical skills.
Experience with enterprise monitoring, ticketing, phone systems.
Familiarity with network protocols, server environments, and cybersecurity practices.
Ability to work independently and collaboratively in a 24x7 shift environment.
Excellent communication and documentation skills.

Preferred Experience:

Prior experience in operations support, NOC, or similar technical roles.
Knowledge of SCADA, RTUs, and telecom infrastructure.
Experience with compliance frameworks and incident management protocols.

Knowledge, Skills and Abilities

Must-have skills: Networking skillset. CCNA, NET+, Worked in an enterprise environment. Worked somewhere like MasterCard or Enterprise. Someone who can hit the ground running.
Nice-to-have skills: Having server-side experience (managing Windows on this team. Linux not needed), AMI (utility specific program), data protection skills.

WHAT YOULL DO:
Job Responsibilities:
Monitoring & Incident Response:

Monitor infrastructure, applications, and services using enterprise tools (e.g., Dynatrace, OpsBridge, Splunk).
Respond to alerts, incidents, and service requests per defined SLAs.
Perform initial triage and escalate unresolved issues to appropriate teams.
Document incidents and resolutions in our ITSM solution (Service Now).
Participate in the Genesys phone queue, responding to incidents and general request/task calls.

Operational Support & Coordination:

Execute routine tasks: backups, patching, system health checks.
Participate in 12-hour Panama shift rotations, days or nights (depending on shift), weekends, and holidays.
Coordinate high-touch services such as patching, firmware upgrades, and planned fiber maintenance.
Support disaster recovery and business continuity processes.
Operational support of OT environments (AMI), alarm monitoring, incident response, lifecycle replacement of network infrastructure supporting smart meters.

Network & Connectivity Support:

Monitor and troubleshoot network infrastructure, SCADA systems, and cellular communication devices.
Support port authentication (802.1x), Wi-Fi networks, and Intelligrid fiber monitoring.
Assist with router infrastructure replacement and firmware upgrades.

Security & Compliance:

Support Critical Incident Management (CIM) and malware isolation procedures.
Monitor and respond to security alerts.
Perform compliance reporting and Cyber Essential Software verification.

Facilities & Site Monitoring:

Monitor UPS systems, tower lights, HVAC, generators, and rectifiers.
Manage FAA notifications and troubleshoot site alarms.

Server & Virtual Environment Management:

Triage Windows servers incidents.
Apply protected patches and manage virtual resource allocation, utilizing Tanium.
Administer domain certificates and support disaster recovery environments.

Fiber & Radio Network Support:

Coordinate planned fiber outages and assist with difficult-to-locate fiber issues.
Support MAS SD9 and Speednet radio networks.

Interested?
Qualified candidates should send their resumes to jwilliams@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

#LI-JW1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: vsky001
Position Id: 108808
Posted 3 days ago

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