Seeking experienced ServiceNow developer who can contribute to maintaining the stability, efficiency, and performance of the enterprise-wide ServiceNow service. This includes multiple instances and a complex development ecosystem. The successful candidate will have the opportunity to work with the Service Central team, with a focus on designing and developing ServiceNow applications, catalog items, and integrations.
Standard Job Description:
Plans, conducts, and coordinates software development activities. Designs, develops, documents, tests, and debugs software that contains logical and mathematical solutions to business/mission problems or questions in computer language for solutions by means of data processing equipment. Applies the appropriate standards, processes, procedures, and tools throughout the development life cycle. Applies knowledge of computer hardware and software, subject matter to be programmed in business/mission applications, information processing techniques used, and information gathered from system users to develop software. Corrects program errors, prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls. Ensures software standards are met.
Required Skills
- ship Required.
- 4+ years of experience with ServiceNow configuration, customization, scripting, and development.
- Bachelor s degree or higher in Computer Science, Information Technology, or a related field.
- Excellent technical skills, including: ServiceNow scripting (e.g., Business Rules, Client Scripts, Flow Designer), ServiceNow configuration (e.g., tables, fields, forms).
- Experience with REST/SOAP APIs and integration technologies, including IntegrationHub, Action Designer, and Data Sources.
- Advanced knowledge of ServiceNow back-end functionality and operations, including working across multiple application scopes, and system table structure.
- Demonstrated organization skills to successfully track, manage, and report on the status of a wide variety of deliverables in an agile environment.
- Proven experience with ServiceNow development including core modules such as ITSM, CMDB, workflows/flows, and custom app development, and integrations.
- Strong problem-solving skills and the ability to think critically and creatively.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced remote-work environment.
- Experience with Agile/Scrum methodologies.
Desired Skills
- Motivated to identify and implement opportunities for improvement in processes.
- Motivated to understand past organizational decisions to enhance future technical and strategic outcomes.
- Proficiency in JavaScript, HTML, CSS, and other web development technologies.
- Demonstrated experience with presenting process improvements to leadership.
- Demonstrated experience with ServiceNow Incident Management, Request Management, and Knowledge Management.
- Advanced familiarity with ServiceNow core product functionality with demonstrated experience in navigating vendor documentation and the ServiceNow HI Portal.
- Familiarity with Automated Test Framework.
- Experience supporting ServiceNow applications design, and ability to plan a build from concept and basic requirements in a minimum viable product fashion.
Responsibilities
- Develop and maintain custom applications, workflows/flows, APIs and other capabilities as needed/assigned.
- Develop and maintain unit tests as part of development cycle.
- Maintain Knowledge Articles as associated with functionality and as assigned.
- Collaborate on the development and implementation of enhancements to ServiceNow modules such as ITSM, ITOM, and others.
- Collaborate with business stakeholders to gather and analyze requirements, ensuring alignment with business objectives.
- Develop and maintain technical documentation, including design specifications, test plans, and user guides.
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