1971 Quality Assurance Manager
Position Summary
This role holds overall responsibility for ensuring customer requirements, corporate standards, and applicable quality system requirements are clearly understood and effectively implemented throughout the organization. The Quality Assurance Manager serves as the management representative and primary Voice of the Customer for the registered Quality Management System. The Quality Assurance function reports directly to this position.
Essential Duties & Responsibilities
- Adhere to all general safety policies and utilize required personal protective equipment in accordance with job safety analyses and departmental procedures
- Maintain a thorough understanding of ISO 9001 requirements and quality policies, ensuring compliance with established work instructions and procedures
- Demonstrate working knowledge of:
- Statistical Process Control (SPC)
- Root Cause Analysis
- 8D problem-solving methodology
- Production Part Approval Process (PPAP)
- Lead and promote initiatives focused on reducing process and product variation
- Drive product performance improvements through identification and mitigation of variation sources
- Collaborate closely with internal teams, customers, and suppliers to resolve product performance and quality concerns
- Develop, apply, and implement statistical methods as needed to support quality objectives
- Provide leadership in the application of quality procedures and processes to ensure compliance with ISO 9000 or TS 16949 standards
- Oversee and coordinate quality-related activities and personnel
- Coach and mentor team members to support continuous improvement and variation reduction efforts
- Perform additional duties as assigned by plant leadership
Supervisory Responsibilities
Directly supervise employees within the Quality Assurance department. Responsibilities include hiring, training, coaching, performance evaluation, work assignment, and corrective action, in accordance with company policies and applicable regulations. Address employee concerns and support effective resolution of issues.
Qualifications
To perform this role successfully, candidates must be able to carry out each essential function effectively. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential duties.
Education & Experience
- Bachelor’s degree in Applied Statistics, Engineering, or a related discipline
- 3–5 years of process-focused experience in a manufacturing environment at a supervisory or managerial level
Language Skills
- Ability to read, interpret, and apply documents such as safety guidelines, operating procedures, and training materials
- Strong interpersonal, written, and verbal communication skills
Mathematical Skills
- Ability to apply mathematical concepts including probability, statistical inference, and basic geometry and trigonometry
- Proficiency in working with fractions, percentages, ratios, and proportions in practical manufacturing applications
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