Manager on Duty (MOD)
Strong leadership, operational management, customer service, problem-solving, and decision-making skills to effectively manage daily operations and handle escalations.
Strong understanding of ITIL Incident and Major Incident Management practices.
Basic understanding of security concepts including encryption, firewalls, and threat modeling.
Strong incident command and stakeholder management
Excellent written and verbal communication (updates, timelines, impact)
Analytical thinking and structured troubleshooting approach
Ability to work under pressure and prioritize effectively
Cross-team coordination and conflict resolution
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Network protocols: DNS, TCPIP
Operating Systems: Windows, Linux, zOS
Tools: ServiceNow, Zoom, Microsoft Office Suite
Dashboards: Grafana, ServiceNow
Mainframe framework exposure
Basic understanding of security concepts including encryption, firewalls, and threat modeling.
Role Descriptions: Oversee daily operations manage staff performance ensure customer satisfaction and handle issues to maintain smooth and efficient business operations.
Essential Skills: Manager on Duty (MOD)Operations management with strong leadership in supervising teams handling customer issues and ensuring smooth daily business operations.Customer service excellence with problem-solving ability conflict resolution and adherence to operational policies and compliance.
Desirable Skills:
Keyword:
Skills: Agile SpecialisationCommunication
Experience Required: 6-8
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