Job Title: NOC position
Location: 100% Remote
Duration: 6+ Month Contract
Role Summary
Serve as a primary delivery resource for a Network Operations Center (NOC) integration readiness assessment, executing hands-on analysis of service operations, triage, reporting, and governance to support acquisition-related decision-making. Operates independently within a defined scope and produces executive-ready outputs.
Core Responsibilities
Execute current-state NOC operational assessment activities
Analyze incident, request, and escalation workflows
Perform ticket sampling and service reporting analysis
Identify gaps to ITIL / ISO 20000 / COBIT best practices
Document operational and integration risks
Contribute to executive briefings and assessment deliverables
Required Skill Set
- NOC & Service Operations Expertise
Hands-on experience in:
Network Operations Centers (NOC) or IT Operations
Incident detection, triage, escalation, and resolution
Break/fix vs. request vs. enhancement workflows
Ability to quickly assess operational stability vs. fragility
- Service Management & Assessment Capability
Working knowledge of:
ITIL 4 (Incident, Request, Measurement, Continual Improvement)
ISO/IEC 20000 service management principles
COBIT governance and control objectives
Experience performing:
Gap assessments
Process maturity reviews
Risk-based prioritization
- Integration & Transition Awareness
Exposure to:
Pre-acquisition or integration readiness assessments
Managed services transition support
Operational due diligence activities
Ability to identify:
Day-1 operational risks
Service continuity dependencies
Integration friction points
Tools & Platforms (Assessment-Focused)
Service Management & Operations
ServiceNow (incident and request modules)
Jira Service Management
Zendesk, Freshservice, or similar ITSM tools
Monitoring concepts using SolarWinds, Nagios, or equivalent
Analysis & Reporting
Microsoft Excel (ticket analysis, metrics, heatmaps)
Microsoft PowerPoint (executive deliverables)
Basic CMDB or asset inventory tools
Subject Matter Expertise Areas
Incident and request management
Triage and prioritization models
SLA and contractual performance tracking
Escalation and ownership models
Service reporting and dashboards
Operational and integration risk assessment
Relevant Project Experience
Typical Prior Engagements
NOC or IT operations assessments
IT service management gap analyses
Managed services operational reviews
Pre-integration or carve-out assessments
Sustainment or sunset platform evaluations
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