IT Service Desk Specialist - Level 2

*Local candidates only*

**W2 ONLY - Not open to third party candidates**

Job Title: IT Service Desk Specialist II

Location: Fully onsite in Portsmouth, NH office

Employment Type: Full-Time Permanent

Description: Will provide advanced technical support to resolve escalated service issues. They act as a liaison between the IT Service Specialist I and senior technical teams. This mid-level role requires a strong ability to diagnose complex problems, maintain technical documentation and support systems critical to end-user productivity. The IT Service Desk Specialist II will work in a team environment collaborating with all employees, and our managed service provider (MSP).

Required Skills:

• Active Directory, Azure so they understand permissions, groups, etc
• Service Desk direct or indirect (MSP) experience
• Familiarity with MFA
• Any other endpoint configuration experience SCCM, Imaging, Cloning, Backups etc
• Remote desktop support via SCCM, Bomgar/Beyond Trust similar
• 4+ years of Technical support